There are a few main reasons why you may be running into issues adding your debit card:
- The billing address entered is incorrect
- You're using a prepaid debit card
- The micro deposit amount entered does not match our records
- You've added the maximum amount of different debit cards available
- Your bank is preventing you from using your debit card with Greenlight
1- The billing address entered is incorrect
When entering in your card's billing address, be sure to check your banking information and enter the address exactly as it is shown.
2- You're using a prepaid debit card
Prepaid credit cards are currently not accepted by Greenlight.
3- The micro deposit amount entered does not match our records
When adding a new debit card, you will receive two micro deposit amounts for you to confirm and enter, so that your account is verified. Make sure that you are double checking these amounts.
4- You've added the maximum amount of different debit cards available
If you have 5 debit cards or more linked to your Greenlight account, you may have already added the maximum amount of debit cards available to you. Please contact our customer service team so we can look into your account and help you with this (contact info provided below).
5- Your bank is preventing you from using your debit card with Greenlight
If none of the above apply, chances are your bank is preventing you from linking your debit card to your Greenlight account. This can happen for a variety of reasons, and is up to your bank. Please contact them directly so they can help you resolve this - there's unfortunately nothing we can do on our end. If you've reached out to your bank and you're still having issues, please contact our customer service team and we'll be happy to help!
If you still have further questions please either:
Text us at 404-974-3024
Call us at 888-483-2645