My child's card is lost or stolen. What do I do?

If your child's card has been lost or stolen, and/or you want to freeze your child's card activity:

  1. Navigate to your child’s dashboard.
  2. Tap on the ON or OFF arrow next to “Manage Card” to open their card management page.
  3. Use the toggle to turn their card on or off, and you’ll see a pop up asking you to confirm your choice. 
  4. When you confirm that you want to turn your child’s card off, you’ll receive a prompt to order your replacement card. For details on how to order a replacement card, see more here.

Please note: Kids can turn their cards off and turn them back on without parent approval within the Greenlight app. However, kids CANNOT turn their cards back on if the parent first turned the card off. 

When a card is marked as lost or stolen, the replacement card that is shipped will have a completely different 16 digit number, expiration date, and CVV than the previous card. The 16 digit number, expiration date, and CVV are changed to prevent any unauthorized transactions on the lost or stolen card





If you still have further questions please either:

Text us at 404-974-3024


Call us at 888-483-2645

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