Why was my child's purchase declined?

If your child's purchase gets declined, double check these things:

  1. Did you make the purchase at a store that is compliant with Greenlight's Terms of Service? Remember, certain transactions will not be approved with the Greenlight card.
    Learn more about places the Greenlight card cannot be used here
  2. Did you have a Spend Control set for that particular store or category? Did it have sufficient funding to cover the purchase amount?
  3. Did you have enough money in your Spend Anywhere account that could be used to cover the purchase amount?
  4. Do you have the ‘Pull overages from Spend Anywhere’ toggle turned ON for Spending Categories?

If you had sufficient funding and you know you attempted the purchase at an approved store, please let us know by filling out this form and we'll get back to you with an answer. 


We’re here to help if you still have further questions!

Text us at 404-974-3024


Call us at 888-483-2645

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