Why was my child's purchase declined?

If your child's purchase gets declined, double check these things:

  1. Did you make the purchase at a store that is compliant with Greenlight's Terms of Service? Remember, certain transactions will not be approved with the Greenlight card. Learn more by visiting greenlight.com/terms or our article about places the Greenlight card cannot be used.
  2. Did you have a Spend Control set for that particular store or category? Did it have sufficient funding to cover the purchase amount?
  3. Did you have enough money in your Spend Anywhere account that could be used to cover the purchase amount? Do you have the "Pull overages from Spend Anywhere" toggle turned on for Spending Categories?

If you had sufficient funding and you know you tried to make the purchase at an approved store, let us know! Send us a message through the Help Center in your app, send us an email at support@greenlight.com, or give us a call at 888-483-2645, and we'll be happy to help you out!

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