Are there places and scenarios in which the Greenlight card cannot be used?

You can use your Greenlight Card everywhere Mastercard is accepted, online and in-store!

However, for the security of our customers, Greenlight cards will not be accepted for the following transactions:

• Bill pay
• Purchase of gift cards
• Wires
• Security brokers or deals
• Dating/escort services
• Massage parlors
• Purchase of firearms
• Lotteries
• Online casinos or online gambling
• Purchase of tobacco products
• Horse racing and dog racing
• Non-sport internet gaming
• Cashback at the point of sale

Did your child or older adult's card decline somewhere that's not on this list? Troubleshoot with the articles below:

• You might have a Spend Control set. Learn about adjusting Spend Control settings here. 
• Your account may have exceeded the maximum monthly Spend Limit. See spend limits here (scroll to the Balance/Transfer Limitations chart at the bottom).
• Did you recently freeze your child or older adult's card in-app? Toggle their card back on within the Greenlight app. See how in this article. 

If you still have further questions, please either:

Text us at 404-974-3024 Or Call us at 888-483-2645