What are Driving Reports, how do they work, and how do I set them up or change my settings?


What are driving reports and how do they work?

Our driving reports, real time alerts, and crash detection features* analyze phone location and activity to determine when your family member is in a moving vehicle as a driver or a passenger. When enabled during a trip in a moving vehicle, it will detect unsafe driving behaviors like speeding, phone usage, hard braking and turning, and rapid acceleration. When a trip is complete, a summary of the recent trip, its route, score, and all unsafe actions detected can be found in the individual’s “Safety hub” under trip history. Trips remain in the “Trip history” for 30 days.

There, you can filter through trips to see “Unsafe” trips (trips with the score was 70 or less), trips where the users was a “Driver” or a “Passenger” in the car, and trips where the user’s status was “Changed” by the user from driver to passenger or vice versa.

In order for a trip in the car to be detected and appear in “Recent Trips”:

  • Driving reports must be enabled on the individual’s Greenlight app on their device
  • The vehicle must be moving at a minimum speed of 10 miles per hour. 
  • When device is in ‘low power mode’, the trip detection may be impacted
  • The ‘battery saving’ feature on your phone must be disabled. 
  • Your phone must have a strong cell signal

If a vehicle has stopped moving for more than 5 minutes, the trip is assumed to have ended. 


How do I access and set up driving reports?

Driving reports are exclusively available on the Greenlight Infinity plan. Once your family has upgraded to Infinity, all family members should set up this feature by going to their “Safety” section of their app, tapping into the feature, and following the set up prompts to enable location sharing and motion detection on their phone for the Greenlight app.

All family members must set up their safety features on their individual devices within their individual Greenlight logins.

Both teen drivers and parents of teen drivers with driving reports activated will also receive a “Weekly Driving Snapshot” emailed to them on Sundays summarizing driving activity from the past week. If you would like to stop receiving these emails, you can toggle off “Email Updates” within your Safety settings.


How do I change my label from ‘Driver’ to ‘Passenger’ on trips?

If you are of driving age, you may occasionally be detected as a ‘Driver’ of a trip even if you were only riding as a passenger. To adjust this label:

  1.  On your trip card, tap the label that says  (“Driver”, or “Passenger”) on the top right corner of the card. 
  2. You’ll then be asked if you’d like to change the label.
  3.  If yes, tap “Change.”

Changing your trip label from “Driver” to “Passenger” will likely result in the following changes:

  • The total number of ‘Unsafe actions’ in your trip details may decrease. This is because ‘Phone interaction’ events will be removed from that trips’ timeline, as ‘Phone interactions’ only show for trips labeled “Driver.”
  • Metrics within your “Weekly Driving Snapshot” will be adjusted to not reflect trips labeled as “Passenger.”

If you are not yet a license or permit holder, or if you never drive yourself, and you would like all of your trips in a car to automatically be labeled as “Passenger” within the driving reports feature:

  1. In your Safety hub, tap the “Settings” gear icon in the top right corner.
  2. Toggle OFF the “License or permit holder” toggle.
  3. Now, for all future trips, each trip will be labeled as “Passenger.”

Who can see my trip history and trip details?

Parents can see the driving reports and trip details of all their children in the app that have their features activated. Children and teens can only see their own driving reports. Parents cannot see each other’s driving reports.

*Requires mobile data or a WiFi connection, and access to sensory and motion data from cell phone to utilize safety features including family location sharing and driving alerts and reports. Messaging and data rates and other terms may apply.

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