What are Driving Reports, how do they work, and how do I set them up or change my settings?

Index:

• What are driving reports and how do they work?
• What needs to happen for a trip to be detected?
• How do I access and set up driving reports?
• What is the Weekly Driving Snapshot?

• How do I change my label from ‘Driver’ to ‘Passenger’ on trips?

• What changes when I switch from 'Driver' to 'Passenger'?

• Who can see my trip history and trip details?

What are driving reports and how do they work?

Driving Reports — along with real time alerts and Crash Detection features* — use your phone’s activity and location to determine when your family member is in a moving vehicle as a driver or a passenger

Once enabled, Driving Reports can detect unsafe behaviors like:

• Speeding
• Phone usage while driving
• Hard braking or turning
• Rapid acceleration

After a trip ends, you’ll find a summary in the ‘Safety Hub’ under ‘Trip History’, including the route, trip score, and any unsafe actions that occurred. Trips remain in the ‘Trip History' for 30 days.

In the “Trip History,” you can filter trips by:

• Score – see trips marked “Unsafe” (with a score of 70 or lower)
• Role – filter by whether the user was a Driver, Passenger, or if their status was “Changed” manually by the user

What needs to happen for a trip to be detected?

For a trip to be detected and appear under ‘Recent Trips’:

• Driving Reports must be enabled on the individual’s Greenlight app on their phone
• The vehicle must be moving at least 10 mph
• When your phone is in ‘low power mode’, the trip detection may be impacted
• The ‘Battery saving’ feature on your phone must be turned off
• Your phone must have a strong cell signal

If the vehicle has stopped moving for more than 5 minutes, the trip is assumed to have ended.

How do I access and set up driving reports?

Driving Reports are available on the Greenlight Infinity plan and Greenlight Family Shield plan. Once your family upgrades:

1. Each family member should open the ‘Safety’ section in their app
2. Tap into ‘Driving Reports’
3. Follow the prompts to enable location sharing and motion detection on their phone for the Greenlight app

Note: Each user must set this up individually, from their own devices and their own Greenlight logins.

What is the Weekly Driving Snapshot?

Anyone with Driving Reports enabled — including teens, older adults, Primary Accountholders, and Authorized Approvers — will receive a “Weekly Driving Snapshot” email every Sunday. These emails summarize driving activity for the past week.

If you’d rather not receive these emails, just head to your Safety settings and toggle off ‘Email Updates’.

How do I change my label from ‘Driver’ to ‘Passenger’ on trips?

Sometimes you may be labeled as the ‘Driver’, even if you were just along for the ride. If that happens, you can easily update your role:

1. On your Trip Card, tap the label in the top right corner that says ‘Driver’ or ‘Passenger’
2. You’ll then be asked if you'd like to change the label
3. Tap ‘Change’ if the label is incorrect

What changes when I switch from 'Driver' to 'Passenger'?

• The total number of ‘Unsafe actions’ in your trip details may decrease because ‘Phone interaction’ events will be removed from that trips’ timeline. ‘Phone interactions’ only show for trips labeled ‘Driver’
• Metrics within your ‘Weekly Driving Snapshot’ will be adjusted to not reflect trips labeled as ‘Passenger’

Can I set my trips to always default to ‘Passenger’?

Yes! If you’re not a licensed driver, permit holder, or don’t plan to drive, you can adjust your label to automatically set you as ‘Passenger’ in the Driving Reports:

1. Open your ‘Safety Hub’
2. Tap the gear icon in the top-right corner for Settings
3. Toggle OFF the "License or permit holder" toggle

From then on, your trips will automatically be labeled as ‘Passenger’

Who can see my trip history and trip details?

• Primary Accountholders and Authorized Approvers can see the Driving Reports and trip details for children and older adults who have the features enabled
• Children, teens, and older adults can only see their own Driving Reports
• Primary Accountholders and Authorized Approvers cannot see each other’s Driving Reports

*Requires mobile data or a WiFi connection, and access to sensory and motion data from cell phone to utilize safety features including family location sharing and driving alerts and reports. Messaging and data rates and other terms may apply.