What is identity theft and deceptive transfer insurance coverage and how can I utilize it?

Families can respond to threats with premium coverage through our Greenlight Family Shield plan! If a scammer pretending to be a trusted person or business misleads you into sending money, you’re covered up to $100K with deceptive transfer fraud coverage. 

If someone illegally uses your identity to take out loans, open credit cards, or apply for unemployment, restoration costs are covered up to $1M. 

Your coverage begins when you subscribe to our Greenlight Family Shield plan and ends when you cancel your subscription or downgrade from our Greenlight Family Shield plan.

What is "Deceptive transfer fraud"?

Deceptive transfer fraud happens when someone tricks you into transferring personal property or account funds by pretending to be someone you trust, like a family member, friend, or someone you know professionally. They could even be posing as a legitimate organization that you recognize and would expect to contact you!

Who is covered under the Greenlight Family Shield Plan?

Greenlight's Family Shield plan has your family covered! Every family member gets Identity Theft Coverage. 

You're also automatically covered by our Deceptive Transfer Fraud Coverage if your external financial accounts are monitored by Greenlight.

What benefits are provided?

Identity Theft Coverage: If you or a family member's identity is used to fraudulently obtain loans, credit cards, or unemployment benefits, this coverage will reimburse you for up to $1 million in restoration costs, with no deductible. 

Deceptive Transfer Fraud Coverage (if account monitoring is activated): If you or a family member is deceived into sending cash or investments to an imposter posing as a trusted person or business, this coverage will reimburse losses up to $100,000 (with a $1,000 deductible)

The deductible is applied to the total approved claim amount. For example, if you submit a claim for $5,000 and are approved, you will receive a $4,000 payout.  

For additional information on Identity Theft and Deceptive Transfer Fraud coverage, check out the summary of insurance benefits!

How do I file a claim?

If you have a claim, the loss must have occurred during the time you were covered under our Greenlight Family Shield plan. To file a claim:

1. Tap the settings gear in the top right corner of your dashboard
2. Tap ‘Coverage’ 
3. Choose ‘Identity theft coverage’ or ‘Deceptive transfer fraud coverage’ depending on what claim type you need to file
4. At the bottom of the page tap ‘Start claim’
5. Select who you are filing the claim for 
6. Briefly describe the loss that occurred and the date it occurred
7. Select the account that was affected (if applicable)
8. Review the details of your claim and tap ‘Submit claim’

If you are unable to file your claim through the Greenlight app or wish to file your claim over the phone, you can always call our partner Chubb directly at 1-800-CLAIMS-0 (1-800-252-4670).

How do I follow up on a claim?

If you have already filed a claim, you can follow up on your claim by contacting our partner Chubb over the phone at 1-800-252-4670 or via email at CyberFNOL@Chubb.com.

What are my responsibilities when filing a claim?

• Notification: Urgency is key! Make sure that you contact the insurance company and any relevant law enforcement or tax authority, within 30 days of discovering an identity theft event or within the specified timeframes for deceptive transfer fraud.
• Assistance: Ensure that you cooperate fully with the insurance company and any relevant authorities so that you and your family can be fully supported.
• Examination: Make sure you're available for an examination under oath and can provide any documents that may be requested. This helps the insurance company gather all the information needed to understand the details of your claim.
• Proof of Loss: You will need to ensure you provide proof of your losses with full details within 60 days of the request, or as soon as possible!

How do I get a copy of the complete Master Policy?

You can request a copy of the complete Master Policy by emailing support@greenlight.com directly!

What are some key exclusions?

Unfortunately, your policy will not provide coverage for losses caused by:

• Acts by family members, domestic partners, or anyone living with you.
• Acts by or on behalf of any government or military.
• War, civil war, or related events.
• Business activities.
• Digital currency not authorized by a government.
• Dishonest, fraudulent, criminal, or intentional acts by you or a family member.
• Losses known about prior to continuous coverage.
• Losses while in a "Do not travel" area.
• Deceptive transfer fraud losses involving investments, contract disputes, or funds/property lost by mail or courier.
• Personal property or account funds that are not monitored by Greenlight at the time of the deceptive transfer.