What happens if I have unclaimed funds on my Greenlight account?

If your Greenlight account was deactivated and you had money left in your Greenlight Wallet, we want to make sure that money gets back to you. If we're able to return the funds directly, a refund will be processed, and it typically takes 5–7 business days for the money to return to your original funding source. 

However, if we’re not able to issue the refund, we’re required to send the remaining balance to your state’s unclaimed property department. This process is called escheatment.

What is escheatment?

Escheatment is a legal process where money from inactive or closed accounts gets sent to the state if it goes unclaimed for a certain amount of time. Every state has its own rules, but generally, it happens when we haven’t been able to reach you to return those funds to you directly.

Why did I receive a letter or email about unclaimed funds?

If you got a message about unclaimed funds, it means your Greenlight account was deactivated with money still left in your Greenlight Wallet, and we’ve started the process to get it back to you! Just give us a call at 888-483-2645 and we’ll be able to further assist you with a refund.

What happens if I don’t take action?

If we can’t get in touch with you (or don’t hear back from you within the timeframe outlined in the email you received), we’re legally required to send your funds to your state’s unclaimed property office. Once that happens, you’ll need to claim your money directly from the state.

Don’t worry, your money is still safe!

How do I get my money back if it hasn't been sent to the state yet?

If your funds haven’t yet been sent to the state, we can refund them to you directly!

• If you still have an active funding source linked to your Greenlight account:
  We’ll refund the balance right back to that original payment method.
• If your funding source is no longer active:
  We’ll mail you a check to the address we have on file.

Need to update your address? Please give us a call at 888-483-2645 and we’d be happy to help!

If we don’t hear from you in time, your funds will be sent to your state’s unclaimed property office. Each state has its own method for an owner to claim abandoned property, which is normally outlined on their website. 

The National Association of Unclaimed Property Administrators is a great place to check as well! You can check out the FAQ section on their website here.