What are place alerts and how do I set them up and manage them?

The Place alerts feature is location sharing in real time! Primary accountholders and Approvers can receive an alert when their kids or older adults enter or leave a specific location they set up!

Once Location Sharing has been activated for you and your family, you can follow the steps below to set up specific place alerts for your family members:

1. Tap on your “Safety” tab at the bottom of the screen
2. Select the family member you’d like to set up or manage place alerts for 
3. Tap “Manage all place alerts” or “+ Add Alert”
4. Here, you can tap into each place alert you’d like to edit or add your own customized place alerts 

What kind of places can I set place alerts for?

You can choose to set places alerts for:

• “My places”: Customizable places you can add that may be important or relevant for your family 
  • To add a new place, tap the “+ Add a new place” button
  • Here you can enter in the address of the place you’d like to set up the alert for
• “Automatic urgent alerts”: Receive alerts when family members arrive in hospitals, police stations, casino, or banks and ATMs
  • Tap the arrow next to each family member's name to enable or disable alerts for these places (Hospitals and Police stations)
• “Public place alerts”: Receive alerts when family members arrive at or leave any public place such as a store, school, or park 

Can I choose whether I want to be notified when they arrive or leave a place?

Yes! To enable or disable when a family member arrives at or leaves one of the set place alerts:

1. Tap into the family member’s “Manage all place alerts” section within your Safety hub
2. Tap into specific place alert in the “My places” or “Public places” section 
   • You cannot adjust these settings for “Automatic urgent alerts”
3. Toggle on/off the “Arrives” and “Leaves” option for each family member

How do I delete a place alert?

To delete a place alert that you created:

1. Tap into the place alert management center for that family member from within your Safety tab
2. Tap on the “My places” alert you’d like to delete
3. Scroll to the bottom of the page and select “Delete place”