How do I update my account information?

How do I update my email address?

If you’re logged into your Greenlight App:

You can update the email address for your account right from your Greenlight app!

1. Tap the settings gear in the top right corner of your home dashboard
2. Tap “Personal Information”
3. Tap your existing email address
4. Enter your password to verify your account
5. Tap “Submit”
6. Enter in your new email address and tap “Save”

If you’re logged out of your Greenlight app:

If you can’t log into your app to update your email, we’re here to help! Just give our customer support team a call at 888-483-2645, and we can update your email address for you.

Why can't I update my address?

As a security measure, you cannot manually update your address from your Greenlight app. Please reach out to our customer service team at 888-483-2645 so that we can assist you with updating your address. We will be happy to take care of it for you! 

Please note: Only the Primary Accountholder can update the address for the Greenlight account. The Approver can call in to update the address for their specific Greenlight profile on the account.

We ask that you contact us directly to update your account information to ensure the security of your account and to protect your identity, as we want to be sure that the information we are updating is secure and links back to you directly.

If you still have further questions, please call us at 888-483-2645