How do I update my account information?

Need to update your profile details? If you're the Primary Accountholder or an Approver, you can update parts of your own profile information directly in the Greenlight app.

The Primary Accountholder and Approver can only update their own profile details, and some updates may require help from our Support team.

In this article, you'll learn how to update your:

• Name or nickname
• Date of birth
• Email address
• Mailing address

How to update your name or nickname

You can update your nickname right in the Greenlight app anytime.

If your legal name needs to be updated, our support team will help. Legal name changes aren’t available directly in the app so we can help make sure your account information stays accurate.

To update your nickname

1. Log in to your Greenlight app
2. Tap the "Settings gear" in the top-right corner of your Home dashboard
3. Tap "Personal information"
4. Tap "Name and Nickname"
5. Update your nickname
6. Tap "Save"

To update your legal name

If your legal name needs to be updated, please reach out to Greenlight Support and we’ll take care of it for you. Call: 888-483-2645

How to update your phone number

You can update your phone number directly in the Greenlight app if your number has changed.

To update your phone number

1. Log in to your Greenlight app
2. Tap the "Settings gear" in the top-right corner of your Home dashboard
3. Tap "Personal information"
4. Tap "Mobile number"
5. Enter your password and tap "Submit"
6. Enter your new phone number
7. Tap "Save"
8. Enter the verification code sent to your new phone number

Once the code is confirmed, your new phone number will be saved to your account.

If you can’t update your phone number in the app

If you're unable to complete these steps or can’t access your Greenlight account, please call our customer service team at 888-483-2645 and we’ll be happy to help!

How to update your date of birth

If you need to update the date of birth on your Greenlight profile, our team can help with that. This update isn’t available directly in the app.

To update your date of birth

Please give our team a call at 888-483-2645. 

How to update your email address

You can update your email address directly in the Greenlight app.

1. Log in to your Greenlight app
2. Tap the Settings gear on your Home dashboard
3. Tap "Personal information"
4. Tap your current "Email address"
5. Enter your password and tap "Submit"
6. Enter your new email address
7. Tap "Save"

If you can’t log in to your account

If you're unable to access the app to update your email address, please contact customer support and we can help update it for you! Call: 888-483-2645

How to update your mailing address

If your mailing address has changed, our support team will be happy to help you update it!

To update your mailing address

Please call our customer support team at 888-483-2645. 

Important to know

• Only the Primary Accountholder can update the mailing address for the Greenlight account
• An Approver can contact support to update the address on their individual profile