To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. When you open a Card Account, we will ask for your name, address, date of birth, SSN, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
Why am I being asked to verify my identity now, and not when I signed up?
Your plan includes financial features like your Greenlight Wallet, debit cards and investing so we need to verify your identity before those can be switched on if you didn’t complete those steps during your initial registration. Everything else on your plan works without it, which is why the question comes up when you go to use one of those features rather than at signup.
What if I'd rather not verify my identity to use a feature?
That's completely up to you! If you’ve already completed registration and are only being asked to complete this step to use a specific feature, you are welcome to choose not to. Your account keeps working, and everything you're using today stays exactly as it is. Nothing is being held back, and everything in your plan is still included in what you're paying. There's no deadline and no extra cost to activate your other features so the same steps will be waiting for you if you change your mind. You may see an occasional reminder notification to complete your feature activation if you started the process, but you can just dismiss it if you do not wish to proceed with it.
Do I have to start over if I stopped verification partway?
Nope! Everything you've already done is saved, so just open the feature again and you'll pick up right where you left off.
Can I upgrade or downgrade my Greenlight account plan even if I haven’t gone through verification yet?
Yes! If you were not asked to verify your identity during registration and would like to change your plan, you can do so at any time from your Greenlight app. The only temporary limitation is that you will still not be able to access any financial or investing features on your Greenlight account until you have completed that verification step successfully.
However, once you complete that step all of those features will be accessible for you and your family!
Read Greenlight’s Privacy Policy here
Read Greenlight’s Card Holder Agreement here
Read Greenlight’s Terms of Service here
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