How Do I Lock or Unlock My TransUnion Credit Report in Greenlight?

With Greenlight Family Shield, you can lock or unlock your TransUnion credit file anytime, right from the Greenlight app! It's a simple way to control who can access your credit, without any extra steps or phone calls needed.

How do I lock my TransUnion Credit Report?

1. Tap the “Accounts” tab at the bottom of your screen
2. Under your credit score in “Credit Protection”, tap “Lock”
3. You’ll be taken to the “Credit Lock” page
4. Tap “Lock Credit Report” to lock your TransUnion credit report

Please note: If your TransUnion credit file is already Frozen, you won’t be able to lock it as well. Read more about Credit Locks and Freezes here: https://consumer.ftc.gov/articles/credit-freezes-and-fraud-alerts

How do I unlock my TransUnion Credit Report?

1. Tap the Accounts tab at the bottom of your screen.
2. Under your credit score in “Credit Protection”, tap the “Credit is locked” tile
3. You’ll be taken to the “Credit Lock" page
4. Tap Unlock Credit Report to to unlock your TransUnion credit report

Why does it say “Service Is Temporarily Down”?

If you see a “Service is temporarily down” message when trying to access your credit lock status, it’s usually due to a temporary network or service issue.

Try the following:

1. Exit the current screen and try again
2. Fully close the Greenlight app, then reopen it and retry

If the issue continues, please contact our support team. You can text us at 404-974-3024 or call 888-483-2645. We’ll help look into the issue and, if needed, escalate it to our technical team.