How do I view my Safe Family Device location history in the Greenlight app?

You can view your Safe Family Device’s recent location history directly in the Greenlight app. This allows you to see where the device has been, including arrival and departure details for each stop.

With Greenlight’s Safe Family Device, staying connected to the people (and pets!) who matter most is simple. You can view your device’s recent location history anytime in the app to see where it’s been, including arrival and departure details for each stop.

1. Open the Greenlight app
2. If you see a “Safety” tab, tap “Safety”
   • If you’re on the Greenlight Safe Family plan, you won’t see a “Safety” tab since this will be your main page already

From here, you can decide whether you’d like to see the activity history for everyone or just one device:

To view the activity history for your whole family

3. Tap “Family” and scroll down to “Family activity” to see recent activity for all family members and devices on your account

To view the activity history for a specific Safe Family Device

3. Tap the name of the device you’d like to view
4. Scroll down to “[Device name]’s activity”
   • Each activity entry will show:
     • The date the activity occurred
     • The arrival and departure times (if available)
     • The location name or address
5. If you’d like to create a place alert for a location shown in the history, tap “Add alert” directly from the activity entry

Tap any activity log to see more detailed information, including a more precise location and the most accurate arrival and departure times available.

Not seeing recent location updates?

If your device’s history isn’t updating, fully close out of your Greenlight app and re-open it. If the location history hasn’t updated, please check that:

• Your Greenlight app is fully up to date 
• The device has sufficient battery power
• The device has cellular signal
• Your device subscription is active

If everything looks okay and you’re still experiencing issues, please send our support team a text to 404-974-3024 or give us a call at 888-483-2645. We’ll be happy to take a look for you!