If your Greenlight card is locked or frozen, it usually means there’s a quick fix. In most cases, the card can be unlocked right in the app or will automatically reactivate once an issue is resolved.
Below are the most common reasons your Greenlight card may be locked and what you can do next!
Check if the card is locked in the Greenlight app
Greenlight cards can be locked directly in the app by the parent or primary account holder. This is often used as a quick way to pause spending.
If your card was locked in the app, you can simply unlock it.
Learn how to lock or unlock a Greenlight card here!
The account may have missed two monthly payments
If two monthly payments in a row are missed, the cardholder cards on the account will be temporarily frozen.
Don’t worry — once the outstanding balance is paid, the cards will be automatically reactivated and ready to use again.
If you believe this may be the reason, check your account billing details in the app to make sure the balance has been paid.
Greenlight may temporarily freeze a card for security reasons
In some cases, Greenlight may temporarily lock or freeze a card as a security precaution if we detect unusual activity or need to verify account information.
If this happens:
- Check your email inbox for a message from the Greenlight team with next steps
- Follow any instructions included in the email
- Contact Greenlight Support if you need additional help
Our team will work with you to review the account and get the card back up and running as quickly as possible.
The account was recently reactivated
If your Greenlight account was recently reactivated, the cards on the account may still show as locked or frozen in the app until our team reactivates them. Cards in this status can’t be unlocked in the app, even by the Primary Accountholder or an Authorized Approver. Our team will need to unlock the card for you.
You may also receive an email from Greenlight asking you to call us about reactivating your card. Please give us a call at 888-483-2645 so we can help get the card back up and running!
Still need help unlocking your Greenlight card?
If your card is still locked and you’re not sure why, our support team is happy to help. Please give us a call at 888-483-2645
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