How do I share my Safe Family device's location with family members?

You don't have to be the only one keeping an eye on things. Depending on your Greenlight plan, you can give other family members the ability to see a device's location and receive alerts!

Important: Only the Primary Accountholder can add viewers or adjust device permission settings.

How do I add a viewer if I'm on the Safe Family plan?

If you're on the standalone Greenlight Safe Family plan (not on Core, Max, Infinity, or Family Shield), you can add up to one additional viewer, called an Approver.

Important: You must have at least one active device on your account before you can add an Approver.

1. From your Device dashboard, tap the "Settings" gear in the top right corner
2. Tap “Permissions”
3. Tap "Add an approver"
4. Fill out the fields to create a login for your Approver
5. Share the login details with them — when they download the Greenlight app and sign in, they'll be able to the device's location and receive alerts if their visibility permission is enabled

How do I add family members if I'm on Greenlight Core, Max, Infinity, or Family Shield?

Good news — on these plans, you can add family members to your full account, which also allows them to be granted access to your Safe Family device's location.

1. From your home dashboard, tap the "Settings" gear in the top right corner
2. Tap "My Family"
3. Choose the type of family member you'd like to add
4. Set up their login information

Once added, the Primary can enable each family member’s ability to see location information for each device on your account and receive alerts based on the permissions you've set.

Can I control which family members see which devices?

Yes. The Primary Accountholder can adjust viewing permissions for each device individually. To manage permissions for a specific device:

1. Tap the settings gear,
2. Tap "My family & devices" 
3. Tap the device
4. Tap "Permissions"
5. Enable or disable the visibility permissions for each available family member 

Still need help? We're here for you. 

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