Your Family Hub keeps itself up to date automatically — no app store, no manual downloads, no action needed from you! Updates arrive over Wi-Fi and install quietly in the background so your Hub always has the latest features, performance improvements, and security patches.
WHAT WE'LL COVER
What types of updates are there?
How do I check my current software version?
What types of updates are there?
Your Family Hub receives two kinds of updates:
App updates — these update the Family Hub software itself. They install in the background while your Hub is in use or idle, and don't require a restart. You typically won't even notice them happening.
Firmware updates — these are deeper system-level updates to keep your device up to date and running smoothly. They download automatically and your Hub reboots automatically to apply them so you won’t be able to use your Hub during these updates.
If you notice your Hub has restarted, a firmware update was likely installed so this is completely normal!
Do I need to do anything?
Nope — updates happen automatically as long as your Family Hub is connected to Wi-Fi. The best thing you can do is keep your Hub plugged in and connected.
Automatic updates cannot be turned off. This keeps your Hub secure and running efficiently!
How do I check my current software version?
- On your Family Hub, tap the settings gear icon in the navigation bar
- Tap "Device"
- Tap "System"
Your current software version, firmware version, and last updated date are all shown here. If there's an update available, you'll see a button to install it right away rather than waiting for the overnight window.
If you're contacting Greenlight Support about an issue, having your software version and serial number handy will help us get you sorted faster!
Troubleshooting update issues
My Family Hub is stuck on an update screen
Wait 10–15 minutes — large firmware updates take time. If the Hub appears completely frozen for more than 30 minutes with no progress, try a force restart: press and hold the power button for 10 seconds.
My Family Hub isn't receiving updates
Make sure your Hub is connected to Wi-Fi. Updates can't download without a stable internet connection.
My Family Hub update was interrupted mid-download
If your Hub update was interrupted due to lack of Wi-Fi connection, please make sure to reconnect your Wi-Fi successfully. Once reconnected, your Hub will restart your update from the beginning.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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