Everything in your plan is yours to use, and most of it is ready the moment you sign up! A few features need one quick verification step first, and the app will walk you through it whenever you'd like to switch them on.
How do I check which features are active or not?
Head to the feature you're looking for in your Greenlight app!
For example, to see whether debit cards are active, open your child's profile. If you see "Manage debit card", you're all set. If you see "Set up their debit card" instead, there are a few steps left, and tapping it will walk you through them.
As you explore your features, look for these three states:
- The feature, ready to go. It's active and there's nothing else to do on your end.
- A step to finish first. If you started the verification process and didn't get to finish, the app will tell you exactly what's left. You'll pick up right where you left off!
- An option to "Set up" the feature. It hasn't been activated yet. Tap into that feature and follow the steps to set it up! If verification is required to switch on that feature, you will be walked through the prompts to do so before it’s activated.
Which features might need a step?
Any feature involving money movement needs a quick verification step first, including your Greenlight Wallet, debit cards, investing, and sending and receiving money. These set up the financial side of your account, and we're required to confirm a few details before they can be switched on.
Everything else is ready right away, including Lists, the shared Calendar, safety features, and the protections included with your plan!
Am I paying for features I can't use yet?
Everything in your plan is included in what you're already paying, and nothing is being held back! The features that need that extra verification step are already yours, and they're waiting for you to activate them whenever you want them, at no extra cost.
Why don't I have a Greenlight Wallet or debit card yet?
Both are included in our financial plans, and they share the same verification step before they're activated. If you are on a Family Hub or Safe Family plan meant to only manage those devices, you will not have access to any financial features such as a Greenlight Wallet or Greenlight debit cards.
The Greenlight Wallet is where your family's accounts are funded from! To order debit cards and set up your Greenlight Wallet, tap "Set up their card" on the first cardholder's profile in your app. You'll be walked through everything that's needed:
- Setting up their financial account and choosing how much you’d like to add to their card to start
- Verifying your information (if needed)
- Adding the funding you’d like to use to fund your Greenlight Wallet
- Ordering their debit card
Once you’ve completed those steps, your Greenlight Wallet will open and we will begin processing their Greenlight card!
Do I have to start over if I stopped partway?
Nope! If you started activating a feature and had to exit for any reason, everything you've already done is saved. Just open the feature again and you'll pick up right where you left off.
You'll also get an in-app notification and a push notification to your phone as a reminder to finish up as well.
Is there a deadline to activate all the features on my account?
No, there's no time limit. Whenever you're ready, the same steps will be waiting for you to expand what your family can do with Greenlight!
Will anything I'm using now change if I activate more features?
Not at all. Everything you have today keeps working exactly as it is, and your plan carries on as normal.
I've finished the steps. What if the feature I want still isn't showing?
If you still can’t see any features you’ve activated, please reach out to our support team and we'll take a look at your account. If the app shows no steps left to complete, we'd like to check it for you and get things running for your family.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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