Why isn't my WiFi network showing up when setting up my Safe Family device?

Your Safe Family device searches for WiFi networks nearby and the app shows what it finds. If your network isn't listed, try these fixes.

Use a 2.4 GHz network

Safe Family devices only work with 2.4 GHz WiFi. If your network name ends in "5G," that's a different network type so you'll want to select the other one instead.

Not sure which one is 2.4 GHz? Check your router's app or contact your internet provider and they can help.

Move the device closer to your router

The device needs to be near your router to find it. During setup, keep your Safe Family device close to your router and your phone close to the device.

Tap "Refresh"

Tap "Refresh" in the app to have the device search for networks again.

Check if your network is hidden

If your network name doesn't show up, it may be hidden. Tap "Enter Network Manually" and type your network name exactly as it appears, including any capitalization.

Avoid public or work WiFi

Networks that require a login page or a username to connect, like hotel, café, or office WiFi, won't work with the Safe Family device. Use your home WiFi instead.

Still not working?

Restart your router and your Safe Family device, then try again. If you're still having trouble, please reach out to our support team so we can help!

Still need help? We're here for you. 

Text us at 404-974-3024 | Call us at 888-483-2645