How do I set up crash detection on my device and my family's devices?

For crash detection* to work for your family, and for driving reports and real time alerts* to populate for drivers, each individual must set up and enable all driving safety features on their own device while logged into their own Greenlight app.

Follow the steps below to set up Crash Detection, Driving Reports, and Real Time Alerts on your device!

If you’re using App Version 5.35 or newer (with the Safety tab):

1. Log in to the Greenlight app on your own device.
   • Primary Accountholder and Authorized Approvers: Use your phone number to log in.
   • Kids and Teens: Use their Greenlight username or phone number on file.
     Need to set up their login? Learn how here.
   • Older Adults: Log in with your phone number and password.
2. Tap the ‘Safety’ tab at the bottom of the screen.
3. Tap the ‘Crash Detection’ tile.
4. In your Safety dashboard, you’ll see which features aren’t active yet.
   • Tap ‘Activate’ to turn on crash detection and driving reports for yourself.
   • Tap ‘Remind’ to send a text reminder to your child or other family members to activate on their own devices.
5. Once activated, the features will stay on in the background of the app.
6. You’ll receive real-time trip alerts for any family member who has also turned on these features.
7. To temporarily turn off driving safety features, tap the gear icon in the top-right corner of the Safety dashboard and toggle features off.
8. The Primary Accountholder and Authorized Approvers can also manage which trip alerts they receive for each family member from their Settings.

If you see the ‘Family Safety’ tile on your home Dashboard:

1. Log in to your Greenlight account on your own device.
   • Primary Accountholder and Authorized Approvers: Use your phone number to log in.
   • Kids and Teens: Use their Greenlight username or phone number on file.
     Need to set up their login? Learn how here.
   • Older Adults: Log in with your phone number and password.
2. Scroll down to your ‘Family Safety’ tile.
3. In your Safety dashboard, look for features that haven’t been turned on yet.
   • Tap ‘Activate’ to enable crash detection and driving reports for yourself.
   • Tap ‘Remind’ to send a text prompt to family members who still need to activate.
4. When features are turned on, they’ll run in the background and allow you to receive real-time trip alerts.
5. To turn features off temporarily, tap the gear icon in the top-right corner of the Safety dashboard.
6. The Primary Accountholder and Authorized Approvers can customize which alerts they receive in their Settings.

A Few Things to Keep in Mind

• Crash Detection must be enabled separately on each Greenlight user’s app and device.
• To make sure crash detection works even when the app isn’t open, set your location permissions to “Always Allow” (not “While Using”).

These safety features are only available on the Greenlight Infinity and Greenlight Family Shield plans.  Learn how to upgrade your plan here!

**Requires mobile data or a WiFi connection, and access to sensory and motion data from cell phone to utilize safety features including family location sharing and driving alerts and reports. Messaging and data rates and other terms may apply.