How can I cancel a payment to my Family Cash Card

  1. Open your Greenlight app and navigate to your credit homepage by clicking on the ‘Family Cash Card’ tile in your parent dashboard.
  2. You should see the details of any upcoming scheduled payment (one-time or autopay) next to the ‘Pay more’ button.
  3. Click on ‘Cancel Payment’.
  4. Confirm you’d like to cancel your upcoming payment on the pop-up

 

In some app versions+, you will find the ‘Family Cash Card’ tile in the ‘Accounts’ tab: 

  1. Open your Greenlight app and tap on the ‘Accounts’ tab at the bottom of the screen. 
  2. From there, navigate to your credit homepage by tapping the ‘Family Cash Card’ tile.
  3. You should see the details of any upcoming scheduled payment (one-time or autopay) next to the ‘Pay more’ button.
  4. Click on ‘Cancel Payment’.
  5. Confirm you’d like to cancel your upcoming payment on the pop-up

 

+ App Versions 5.35 or newer

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