The Debit Card for Kids, Built by Parents

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Description

Please enter the details of your request and be as specific as possible. A member of our support staff will respond as soon as possible.

Phone Number

Please enter in your full 10 digit number excluding country code (e.g. 5554443333)

Could you please verify your mailing address?

Be sure to include your city, state, and zip code.

Child's First and Last Name

Has the transaction in question fully settled with the merchant?

Please note: The transaction you may want to dispute must settle in your account first. This typically takes 1-3 days after your purchase depending on the merchant. Please let the transaction settle in your account before filing a dispute.

Could you please confirm which transactions you are disputing on your child's card?

Please provide date, merchant name, and amount

Please provide dates and details of attempts to resolve claims with merchant.

For a faster resolution time, we recommend first reaching out to the merchant in question for a potential refund if possible.

Do you feel that your child's card has been subject to a fraudulent transaction?

Was the card lost or stolen? If lost, when was the last time you had the card in your possession?

Please provide a description of goods or services including the date the goods or services were expected.

How were the goods or services different from what was described or how they were defective?

Date of return or cancellation of recurring service?

*if applicable

Disclaimer: If a fraudulent transaction has occurred, Greenlight must ship out a replacement card to prevent further fraudulent transactions. You can expect to receive your new card in 7-10 business days.

Disclaimer: You will receive communication within 10 business days with follow-up instructions if needed. Mastercard's standard timeframe for disputes is 90 days. All communications will be sent to you via email or by mail to the address on your account.

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