The Primary Accountholder can change or upgrade your Greenlight account to a new plan at any time. How you do it depends on which plan you're moving to, so find your route below!
If you're on your mobile device, you can jump straight to the plans page in your app to change your plan: https://greenlightme.onelink.me/vRh4/39gohpbe
How do I change my plan if I have a monthly subscription?
- Open your Greenlight app
- Tap the settings gear icon in the top right of your home dashboard
- Tap "Account"
- Tap "Change" next to your current plan's title
- Choose the plan you'd like and tap the "Downgrade to" or "Upgrade to" button at the bottom of that plan's page
You'll see the plans available on your current billing schedule, so an annual subscription shows you other annual plans, and a monthly subscription shows you other monthly plans.
How do I change my plan if I have an annual subscription?
- Open your Greenlight app
- Tap the settings gear icon in the top right of your home dashboard
- Tap "Account"
- Tap "Change" next to your current plan's title
- Choose the annual plan you would like to change to
- If you are downgrading your annual plan, tap “Downgrade to [plan]”. Your plan change will take place at the end of your current plan’s term
- If you are upgrading your annual plan, tap “Upgrade to [plan]”. Your plan change will take place right away. To complete your upgrade:
- Review your plan details to confirm how much you will be charged for your upgrade. This will be calculated by subtracting any unused days on your current annual plan, from the price of your new annual plan
- Choose one of your existing payment methods or tap “+ Add a new payment method”
- Tap “Confirm upgrade”
If your payment is successful, you’re all set! If your payment fails for any reason, your plan upgrade will not be fulfilled and you will remain on your existing plan instead.
Why hasn’t my upgrade gone through yet?
If you’ve been charged but still see your old plan, hang tight. Your new plan will take effect once your payment finishes processing, which can sometimes take a few minutes.
In the event your payment fails, we will cancel the upgrade and you won’t be charged for it.
If you see a settled transaction on your payment account but do not have access to your new plan, please reach out to our support team so we can take a look for you!
How do I change my plan from a Family Hub or Safe Family plan to a financial plan?
If you’re on one of our Safe Family or Family Hub plans, give us a call at 888-483-2645 and we'll help you make the switch to one of our financial plans!
How do I change from a financial plan to a Family Hub or Safe Family plan?
Give our support team a call and we can walk you through the process to downgrade your plan and go over what changes for your family’s account.
Can I switch between having a monthly or annual subscription?
Yes, please give our support team a call at 888-483-2645 and we'll be able to help switch you over from an annual subscription to a monthly subscription or vice versa! Depending on the direction you are trying to go, you may be charged for the subscription change or receive a credit for it. We'll go over the new amount and your next billing date with you before anything changes.
What will I pay when I change my plan?
On a monthly subscription, nothing is charged the day you change your plan; your new monthly fee price starts on your next billing date. When changing your plan on an annual subscription, you'll pay the new plan's annual price with credit applied for any time you hadn't used on your previous annual subscription.
If you are changing your plan within your 30-day risk free trial the process will be slightly different. Check out Is there a free trial? for more details.
To learn about the plans Greenlight has available, click here!
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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