We understand accidents happen and have it made easy for you to order a replacement card right from your app. If your child’s card has been damaged, lost or stolen:
- Navigate to your child’s dashboard.
- Tap on “Manage Card” to open their card management page.
- Select “Replace card” from the list of options.
- Select the reason for needing a replacement card and follow the prompts to complete your replacement.
- If the reason selected is Lost or Stolen, your current card will be automatically turned off and unusable once you complete your order for a replacement card. We do this to prevent someone else from using your lost or stolen card.
- If the reason selected is Damaged, your current card will stay active unless you toggle it off manually.
Reminder: Your child’s first replacement card is on us, but any additional replacement cards will cost $3.50 per card.