We know how stressful this can be — but don't worry, you can act fast right from your Greenlight app! The first step is to lock their card to prevent any unauthorized transactions, and then order a replacement when you're ready.
How do I lock my child's or older adult's card?
Locking their card immediately stops any new transactions from going through. Here's how:
- Navigate to their dashboard
- Tap "Manage [first name's] debit card"
- Next to "Lock card," use the toggle to turn their card off
- Confirm your selection when prompted
Important: Cardholders can turn their own cards off and back on within the Greenlight app. However, if the Primary Accountholder or an Approver turns the card off, the cardholder cannot turn it back on themselves.
How do I order a replacement card?
Once you've locked the card, you can order a replacement right from the app. During the replacement flow you'll also have the option to choose their new card style — a standard black card, their current custom card image, or a brand-new custom card photo.
For the full step-by-step replacement process, check out this article.
Will the replacement card have a new card number?
Yes — when a card is marked as lost or stolen, the replacement card will have a completely new 16-digit card number, expiration date, and CVV. This helps prevent any unauthorized transactions on the compromised card.
Important: If the lost or stolen card was previously saved for faster checkout anywhere — like digital wallets, rideshare apps, gaming consoles, or subscription services — that old card information will need to be removed and replaced with the new card details once the replacement card is activated.
Need help updating your card information in a mobile wallet? Learn more here.
Still need help?
Text us at 404-974-3024 | Call us at 888-483-2645
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