Why was my purchase declined?

If your child or older adult's purchase gets declined, double check these things:

1. Did you make the purchase at a store that is compliant with Greenlight's Terms of Service? Remember, certain transactions will not be approved with the Greenlight card.
   Learn more about places the Greenlight card cannot be used here
2. Did you have a Spend Control set for that particular store or category? Did it have sufficient funding to cover the purchase amount?
3. Did you have enough money in your Spend Anywhere account that could be used to cover the purchase amount?
4. Do you have the "Pull overages from Spend Anywhere" toggle turned ON for Spending Categories?
5. Did you receive an additional notification regarding the decline, requesting confirmation? Double check the notifications in your app. This article will help if you do have an additional confirmation notification!
6. Was the decline at an ATM? The Greenlight card can be used at any ATM with a Mastercard®, Visa® Interlink®, or Maestro® logo. Make sure your Spend Control settings allow for an ATM withdrawal, with enough funding to cover both the withdrawal and any fee the ATM charges. Keep in mind that ATM withdrawals also have daily and weekly limits that can affect your transactions. Learn more about using the Greenlight card at an ATM here

If you had sufficient funding and you know you attempted the purchase at an approved store, please let us know. 

If you’re a child or an older adult, please ask your Primary Accountholder or Authorized Approver to reach out to us after reviewing the information above — we’ll be happy to help from there!

We’re here to help if you still have further questions! 

Text us at 404-974-3024 or Call us at 888-483-2645