Your child or older adult’s Greenlight card will ship to the address we have on file for your Greenlight account by default.
However, if the child or older adult on your account lives at a different residence, you can always have their card sent to that address instead! Check out how to replace their card here.
Please note: When their Greenlight card arrives, the envelope will be addressed to them as the cardholder.
If your Greenlight card has not arrived within 11 business days, please send us a message re-confirming your correct shipping address by filling out this form here. Our team will be happy to take a look into your account and re-issue your card. We offer one free replacement card. Any subsequent replacement cards you might need will be $3.50 each.
How long does it take for my debit card to arrive?
Once you complete registration, your card should arrive by USPS mail within 7-10 business days. If you would like to expedite the shipping of your card to arrive in 2-3 business days, please call our customer support team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.
How can I see in the app when my Greenlight card is going to arrive?
We have made it easy for you to see when their Greenlight cards are estimated to arrive in the mail right from the Greenlight app.
- Open your Greenlight app and select which child or older adult you’d like to view.
- Tap “Manage Card” from their dashboard.
- At the top of their card management hub you will see the option to view the card status.
- Once your card hits the “Shipped” state, you should see a date range populate for when your card is estimated to arrive.
*Please note that a ‘business day’ is considered to be any day that is not a Saturday, Sunday or holiday.
If you still have further questions please Text us at 404-974-3024
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