Greenlight Card Delivery: Tracking, Timelines, and Troubleshooting

What do I do if my child's debit card doesn't arrive?

If your Greenlight card has not arrived within 11 business days, please send us a message re-confirming your correct shipping address by filling out this form here. Our team will be happy to take a look into your account and re-issue your card. We offer one free replacement card. Any subsequent replacement cards you might need will be $3.50 each.

How long does it take for my child's debit card to arrive?

Once you complete registration, your card should arrive by USPS mail within 7-10 business days. If you would like to expedite the shipping of your card to arrive in 2-3 business days, please call our customer support team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

How can I see in the app when my Greenlight card is going to arrive?

We have made it easy for parents to see when their Greenlight cards are estimated to arrive in the mail right from the Greenlight app.
  1. Open your Greenlight app and select which child you’d like to view.
  2. Tap “Manage Card” from your child’s dashboard.
  3. At the top of your child’s card management hub you will see the option to view the card status.
  4. Once your card hits the “Shipped” state, you should see a date range populate for when your card is estimated to arrive.

card tracking - 8312023.gif

*Please note that a ‘business day’ is considered to be any day that is not a Saturday, Sunday or holiday.


If you still have further questions please Text us at 404-974-3024



Have more questions? Submit a request



Article is closed for comments.