How do I order a replacement card?

We understand accidents happen and have it made easy for you to order a replacement card right from your app! If your child or older adult’s card has been damaged, lost or stolen:

1. Log in to the Greenlight app
2. Tap on the cardholder’s profile
3. Tap on "Manage [first name’s] debit card"
4. Tap "Replace a damaged, lost, or stolen card"
5. Select the replacement reason:
   • Damaged card: Card is cracked, bent, or not working
   • Lost card: Can’t find card
   • Stolen Card: Card was stolen or compromised 
6. Review what their replacement card will look like and tap “Continue” 
7. Here, confirm the following information:
   • The “Payment method” you’d like to be charged for this card order (if applicable). Tap “Edit” to change it to one of the following options:
     • Greenlight Wallet
     • The cardholder’s Spend Anywhere account
     • One of the linked funding sources
   • The “Shipping address” for this card order. If you need to edit the shipping address for this specific card order, you can update it by tapping “Edit”
   • The “Shipping speed” for this card order
     • Standard: 7-10 business days (free)
     • Expedited: 2-3 business days ($24.99) 
8. Tap “Confirm” to place the card order!

Their card will arrive in an envelope addressed to them within 7-10 or 2-3 business days!

Can I replace my custom card with a standard card?

Absolutely! If you’d like to swap your child’s or older adult’s custom card for a standard Greenlight card, just text us at 404-974-3024 or call 888-483-2645 — we’ll be happy to help get it replaced.

Important to note: 

• When a card is marked as “Lost” or “Stolen”, the replacement card will have a completely new 16 digit number, CVV, and the expiration date than the previous card. 
  • The 16 digit number, CVV, and expiration date are updated to prevent any unauthorized transactions on the lost or stolen card.
• When a card is marked as “Damaged” the 16 digit number will remain the same but the CVV and the expiration date will be new.
• If the card that you have replaced is saved anywhere for faster check out (i.e. digital wallets, in rideshare apps, on gaming consoles, etc.) you will have to remove the old card information and re-enter the new Greenlight card information once your replacement card arrives and is activated. 
• Cardholders cannot replace their own cards from the Greenlight app. Please have the Primary Accountholder or Approver replace your card through their Greenlight app or by reaching out to our team if they need any assistance.

Reminder: Greenlight offers one free replacement card per family, per calendar year, but any additional replacement cards will cost $5.99 per card.