How do I order a replacement card?

We understand accidents happen and have it made easy for you to order a replacement card right from your app! If your child or older adult’s card has been damaged, lost or stolen:

1. Log in to the Greenlight app
2. Tap on the cardholder’s profile
3. Tap on "Manage [first name’s] debit card"
4. Tap "Replace a damaged, lost, or stolen card"
5. Select the replacement reason:
   • Damaged card: Card is cracked, bent, or not working
   • Lost card: Can’t find card
   • Stolen Card: Card was stolen or compromised 
6. Review what their replacement card will look like and tap “Continue” 
7. Here, confirm the following information:
   • The “Payment method” you’d like to be charged for this card order (if applicable). Tap “Edit” to change it to one of the following options:
     • Greenlight Wallet
     • The cardholder’s Spend Anywhere account
     • One of the linked funding sources
   • The “Shipping address” for this card order. If you need to edit the shipping address for this specific card order, you can update it by tapping “Edit”
   • The “Shipping speed” for this card order
     • Standard: 7-10 business days (free)
     • Expedited: 2-3 business days ($24.99) 
8. Tap “Confirm” to place the card order!

Their card will arrive in an envelope addressed to them within 7-10 or 2-3 business days!

Can I replace my custom card with a standard card?

Absolutely! If you’d like to swap your child’s or older adult’s custom card for a standard Greenlight card, just text us at 404-974-3024 or call 888-483-2645 — we’ll be happy to help get it replaced.

Use the card before it arrives (mobile wallet option)

After ordering a replacement card, you will see the option to send the cardholder a notification to invite them to add their Greenlight card to their mobile wallet from their mobile device. This will give them the ability to begin spending before the physical card arrives!

Once notified, the cardholder can follow the process outlined for our Apple Pay, Samsung Pay, and Google Pay articles to add their Greenlight card.

Cardholders will not need to enter the physical card details to add the card to their mobile wallet.

Replacement Card Number Details

The card details that change depend on the replacement reason selected:

If marked as “Lost” or “Stolen”

• The replacement card will have a new 16-digit card number
• A new CVV
• A new expiration date

This helps prevent unauthorized transactions on the lost or stolen card.

If marked as “Damaged”

• The 16-digit card number remains the same
• The CVV will be new
• The expiration date will be new

Updating saved payment information

If the replaced card was previously saved anywhere for faster checkout (for example: digital wallets, rideshare apps, gaming consoles, or subscription services), the old card information must be removed.

The updated Greenlight card information will need to be added again once the replacement card is activated (if not already added via mobile wallet).

Who can order a replacement card?

Cardholders cannot replace their own cards in the Greenlight app.

The Primary Accountholder or an Approver must place the replacement order through their Greenlight app or contact our team for assistance.

Replacement card fees

Greenlight offers one free replacement card per family, per calendar year!

Any additional replacement cards cost $5.99 per card.