How do I order a replacement card?

We know accidents happen — and losing a card is never fun. Whether your child's or older adult's card has been damaged, lost, or stolen, you can order a replacement right from your Greenlight app in just a few steps.

How do I replace a damaged, lost, or stolen card?

When you order a replacement, you'll also get to choose what your cardholder's new card looks like — a standard black card, their current custom card image, or a brand-new custom card photo. Just follow the steps below:

1. Tap the cardholder's profile in your Greenlight app
2. Tap "Manage [first name's] debit card"
3. Tap "Replace a damaged, lost, or stolen card"
4. Select your replacement reason — damaged, lost, or stolen
5. Browse the card style options and choose your replacement card style:
   • If they currently have a standard black card: choose "Replace standard black" or "Upload new photo ($9.99)" to order a new custom card
   • If they currently have a custom card: choose "Order standard black," "Replace current card," or "Upload new photo ($9.99)" to order a new custom card with a different image
6. Tap "Select"
7. Review your card order details. Tap "Edit" to make any changes to the following before placing your order:
   • Payment method — select which payment method you'd like to use for this order (if applicable)
   • Shipping speed — choose standard (7–10 business days) or expedited (2–3 business days) for an additional $24.99
   • Shipping address — update the delivery address for this order if needed
     • Please note: Greenlight only ships replacement cards to addresses within the U.S. We do not offer international shipping.
8. Tap "Confirm" to place the order

Their replacement card will arrive in an envelope addressed to them within 7–10 business days, or 2–3 business days with expedited shipping.

Who can order a replacement card?

Replacement cards must be ordered by the Primary Accountholder or an Authorized Approver through their Greenlight app — cardholders aren't able to replace their own cards. If you need a hand, our support team is always happy to help.

Can I use my new card before it arrives?

Good news — you don't have to wait for the physical card to arrive to start spending. After placing your replacement order, you'll have the option to send them a notification inviting them to add their new Greenlight card to their mobile wallet. Once added, they're ready to go — and they won't need to enter their card details manually to set it up.

For step-by-step instructions on setting up a mobile wallet, check out this article.

What's the difference between replacing a lost or stolen card vs. a damaged card?

The replacement reason you select affects whether your cardholder gets a new card number — here's what to expect:

• Lost or stolen: The replacement card will have a new 16-digit card number, expiration date, and CVV. This helps prevent any unauthorized transactions on the compromised card
• Damaged: The card number, expiration date, and CVV stay the same

Will I need to update my card details anywhere?

If your cardholder's card has been replaced, keep in mind that any places where the old card information was saved for faster checkout — like digital wallets, rideshare apps, gaming consoles, or subscription services — will need to be updated once the replacement card is activated.

Need help updating your card in a mobile wallet? Check out this article.

Can I order a custom card when replacing?

Absolutely! During the replacement flow, you can choose to add a brand-new custom photo to your cardholder's replacement card for $9.99. Just select "Upload new photo ($9.99)" in the card style options and follow the prompts to upload an image.

Tip: All custom card images must meet our image guidelines. The approval process can take up to 24 hours — your card won't be created until the image is approved. If your image is rejected, you can try again with a different photo.

Will my cardholder's custom card image be kept if I replace their card?

Yes — if your cardholder currently has a custom card, their replacement card will use the same image by default. To keep the current image, simply select "Replace current card" in the card style options. If you'd like a different image, select "Upload new photo ($9.99)" to submit a new one instead.

Want to learn more about Custom Cards? Check out this article.

Can I replace my custom card with a standard card?

Of course! You can swap a custom card for a standard black card when you replace your card in the app. When you reach the card style options during the replacement flow, simply swipe to "Order standard black" and tap "Select" to proceed.

How much does a replacement card cost?

Greenlight offers one free replacement card per family, per calendar year. Any additional replacement cards after that are $5.99 per card.

What happens when my card is about to expire?

No action needed! When your cardholder's Greenlight card is nearing its expiration date, we'll automatically send a replacement card to the mailing address on file — free of charge. The replacement card will have the same card number and CVV and will match the card style they currently have. Their current card will continue to work until the new one arrives and is activated in the Greenlight app.

Still need help? We're here for you.

Text us at 404-974-3024 | Call us at 888-483-2645