How do I order a replacement card?

We understand accidents happen and have it made easy for you to order a replacement card right from your app! If your child or older adult’s card has been damaged, lost or stolen:

1. 1. Navigate to their dashboard.
   2. Tap on “Manage *first name’s* debit card” to open their card management page.
   3. Tap “Replace a damaged, lost, or stolen card” from the list of options.
   4. Select the reason for needing a replacement card and follow the prompts to complete your replacement.
      • If the reason selected is Lost or Stolen, your current card will be automatically turned off and unusable once you complete your order for a replacement card. We do this to prevent someone else from using your lost or stolen card!
      • If the reason selected is Damaged, your current card will stay active unless you toggle it off manually. 
   5. On the next screen, you will be able to see a preview of what the card will look like once it arrives. Tap “Continue”
   6. Review your order and make sure everything looks right before you tap “Place order”
      • If you need their card sent to an address that differs from what you have on file, tap “Edit” to change the address.

Their card will arrive in an envelope addressed to them within 7-10 business days!

Can I replace my custom card with a standard card?

Absolutely! If you’d like to swap your child’s or older adult’s custom card for a standard Greenlight card, just text us at 404-974-3024 or call 888-483-2645 — we’ll be happy to help get it replaced.

Important to note: 

• When a card is marked as “Lost” or “Stolen”, the replacement card will have a completely new 16 digit number, CVV, and the expiration date than the previous card. 
  • The 16 digit number, CVV, and expiration date are updated to prevent any unauthorized transactions on the lost or stolen card.
• When a card is marked as “Damaged” the 16 digit number will remain the same but the CVV and the expiration date will be new.
• If the card that you have replaced is saved anywhere for faster check out (i.e. digital wallets, in rideshare apps, on gaming consoles, etc.) you will have to remove the old card information and re-enter the new Greenlight card information once your replacement card arrives and is activated. 
• Cardholders cannot replace their own cards from the Greenlight app. Please have the Primary Accountholder or Approver replace your card through their Greenlight app or by reaching out to our team if they need any assistance.

Reminder: The first replacement card is on us, but any additional replacement cards will cost $3.50 per card.