The name on my Greenlight card is misspelled, what do I do?

No worries — this is an easy fix! If your child's or older adult's name is spelled incorrectly on their card, you'll just need to update it in the app first and then order a replacement card.

Step 1: Correct the name in the app

Before ordering a replacement, make sure the name is updated in the app so the new card prints correctly.

1. Log in to your Greenlight app
2. Tap the cardholder's profile icon to go to their dashboard
3. Tap "Profile" at the top of the page
4. Tap "Personal information"
5. Tap "Name" and verify your account by entering your Greenlight password
6. Update their name accordingly
7. Tap "Save"

Important: Any special characters in a name will not be printed on the card — the card will arrive with standard characters only.

Step 2: Order a replacement card

Once their name is updated, you can order a replacement card through the replacement card flow. When prompted to select a replacement reason, choose "Damaged."

For the full step-by-step replacement process, check out this article!

Still need help?

Text us at 404-974-3024 or Call us at 888-483-2645