How do I close my Greenlight account?

If you've decided to close your Greenlight account, you can do it directly in the app or contact our support team for help.

Important to know

Only the Primary Accountholder can close a Greenlight account. There's no fee to close your account, and there are no long-term contracts required.

Are you an Authorized Approver or second parent?

Since only the Primary Accountholder can close a Greenlight account, there's no account for you to close. Instead, you can be removed from the account. The Primary Accountholder can remove you directly in the app, or you're welcome to contact our support team yourself and we'll help remove your profile from the account.

Call us at 888-483-2645 and we'll take care of it.

Never finished signing up? You don't need to do anything else

If you started creating your Greenlight account but never completed it, your account was never activated. That means there's no active account to close, and no further action is needed on your end. If something held you up during setup, feel free to reach out. We're happy to help if you'd like to finish setting up your account at any time.

On the Greenlight Safe Family plan?

If your Greenlight account includes the Safe Family plan, you'll need to call us to close your account. Closing your account will immediately deactivate any associated Safe Family Devices, regardless of where you are in your billing cycle.

Call us at 888-483-2645 and we'll help you through it.

How do I close my Greenlight account in the app?

1. Open the Greenlight app
2. Tap the Settings gear in the top-right corner of your dashboard
3. Tap "Account"
4. Scroll down and tap "Close account"

How do I know my account is closed?

After completing the account closure steps, you'll see a confirmation screen that says "Your account is inactive."

What happens after I close my account?

Once your account is closed:

• Your family's app and debit card access will end immediately
• You can keep or safely destroy your Greenlight debit cards
• Any investments will be sold, and any remaining balance will be refunded within 5–7 business days

How your investments are handled

Any investments in the account will be sold at the current market value. If the market is closed when you request account closure, the investments will be sold the next business day when the market opens. Please keep in mind that prices may be higher or lower than the previous closing price.

What happens if money is left in a closed account?

If your Greenlight account is closed while money is still sitting in your Greenlight Wallet, we will always attempt to refund those funds back to you directly! 

If we’re unable to refund them back to you for any reason, we’re required by law to send those funds to your state’s unclaimed property office. This process is called escheatment, and it’s designed to keep your money safe until you claim it.

Learn more about the escheatment process here.

Want to just transfer money back to your funding source instead?

If you just want to move money back to your funding source on file, you may be able to transfer funds directly from your Greenlight Wallet. On your mobile device? Follow the link below to jump straight to your Greenlight Wallet in your app: greenlightme://accounts/wallet

For a full walkthrough, learn how to transfer funds back to your funding source here. Transfers typically arrive in 1–3 business days.

Need help closing your account?

While we're sorry to hear you're planning to close your account, our team is here to help if you need it.

Still need help? We're here for you. 

Text us at 404-974-3024 | Call us at 888-483-2645