How do I close my account and get a refund?

To close your account using the Greenlight app: 

1. Tap the settings gear in the upper right corner of your dashboard. 
2. Tap “Account” 
3. Scroll down and tap “Close account”

* Please note: The Primary Accountholder is required to close the account. 

If you do not wish to close your account in the app, please give us a call at 888-483-2645 and we’ll be happy to help!

Here’s what happens next if you decide to move forward with closing your account:

• Your family's app and debit card access will be canceled immediately.
  • You’re welcome to keep or destroy the Greenlight debit cards.
• Any investments will be sold at market value.
  • This means we will sell your investments at the market’s current available price. 
  • If the market is closed when you request an account closure, your investments will be sold on the following business day. Securities may open below or above where they closed the previous business day.
• Any remaining account balances will be refunded in 5-7 business days.

What happens if funds are left behind in a closed account?

If your Greenlight account is closed while money is still sitting in your Greenlight Wallet, we will always attempt to refund those funds back to you directly! 

If we’re unable to refund them back to you for any reason, we’re required by law to send those funds to your state’s unclaimed property office. This process is called escheatment, and it’s designed to keep your money safe until you claim it.

To learn more about the escheatment process, click here.

While we are sorry to hear that you plan to close your account, we’re here to help. If you still have further questions please:  

Text us at (404) 974-3024 or Call us at 888-483-2645

Frequently Asked Questions

1. Is there a fee to close my account? Is there a contract I sign when registering with Greenlight?
   • You can close your account at any time, we have no long term contracts, and we do not charge a fee to close your account.
2.  I'm not trying to close my account. I just want help transferring money back to my funding source.
   • No problem! You can transfer funds back to your bank account yourself within the app. Learn how to transfer money here.
   • Transferred funds may take 1-3 business days to arrive in your bank account. Greenlight is a financial technology company, not a bank. The Greenlight app facilitates banking services through Community Federal Savings Bank (CFSB), Member FDIC.