Greenlight Safe Family Device: Billing and data subscription FAQs

How much does a data plan for my Greenlight Safe Family device cost?

For individuals only subscribed to the Greenlight Safe Family Device service from Greenlight, the data plan necessary for the device to work is $5.99 per month per active device. 

The Greenlight Safe Family devices are also compatible with our Greenlight Core, Max, Infinity, and Family Shield plans! Subscribers to these plans pay an additional $4.99 per month per active device for the data subscription for their device.

What payment methods can I use for my Safe Family device?

Safe Family device data charges are billed monthly using your payment method on file.

If you have a Greenlight plan (Core, Max, Infinity, or Family Shield):
You can use:

• Bank account
• Debit card
• Venmo account
• PayPal account

If you only have a Safe Family device(s) (Safe Family plan):
You can use:

• Debit card
• Credit card (during your account registration)
• Venmo account
• PayPal account

Note: Credit cards can be used for Safe Family device billing only and cannot be used to add funds to your Greenlight account

How does my billing schedule for my Safe Family Device work?

Your recurring monthly billing date for your Safe Family Device is set based on the day you first got started with Greenlight—either when you activated your very first device or when you first subscribed to another Greenlight plan (Core, Invest, Max, Infinity, or Family Shield), whichever came first.

If you activate a new device on a different day than your current billing date, your first charge will be prorated (adjusted to cover just the days left until your next billing date). After that, you’ll be billed the full monthly subscription fee for your device’s data plan on your regular billing date.

I’m currently only paying for a Greenlight Safe Family Device, but I’m interested in getting the Greenlight debit card and money app for families, too. How do I upgrade my account to do this?

Great question! To get access to the Greenlight debit card and financial app, you’ll just need to upgrade your Safe Family plan to one of our other plans-  Greenlight Core, Max, Infinity, or Family Shield. All plans include the debit card for kids plus all the app features families love!

To upgrade, simply give our customer service team a call at 888-483-2645—they’ll be happy to help you make the switch.

How do I cancel the data plan for my device?

To learn about how to cancel your Safe Family Device’s data plan, visit our how-to article here. Please note that if you cancel your device’s data plan, your device will no longer track location or provide alerts.