How do I cancel the subscription for my Greenlight Safe Family Device? Can I resell my device or give it to someone else?

Your Safe Family Device requires a data subscription plan for your device to track location and provide alerts. When you cancel your device’s subscription, your device will continue to work until your final billing cycle has ended. 

If you no longer wish to use your device, you may cancel your data subscription by following the steps below:

1. Navigate to the profile for the device that you’d like to cancel service for in your Safety dashboard.
2. Tap the “Settings gear” on the top right corner of the “Safe Family Device” module (the module that shows frequency, battery, and signal strength details.)
3. On the “Device settings” screen, scroll down to “Cancel device subscription.”
4. Follow the prompts to continue the cancellation of your device’s data plan. 
5. Your device will continue to work through the end of your next billing cycle, at which point it will no longer provide location updates unless your subscription is reactivated.

Once your final billing cycle has ended, you can re-sell or give away your device to someone else that can use it when they create their own Greenlight account and set up a new data subscription! To do this, they should create an account by starting here!