How do I cancel the subscription for my Greenlight Safe Family Device?

Your Safe Family Device requires a data subscription plan for your device to track location and provide alerts. When you cancel your device’s subscription, your device will continue to work until your subscription period has ended. 

If you no longer wish to use your device, you may cancel your data subscription by following the steps below:

1. Navigate to the profile for the device that you’d like to cancel service on your Device page/ Safety dashboard.
2. Tap the Settings gear on the top right corner of the “Safe Family Device” module (the module that shows frequency, battery, and signal strength details.)
3. On the “Device settings” screen, scroll down to “Cancel device subscription.”
4. Follow the prompts to complete the cancellation  

Important: If your Safe Family Device is associated with a Greenlight account and that account is fully cancelled, the device will be immediately deactivated — regardless of where you are in your billing cycle. If you're looking to close your Greenlight Safe Family account completely, see this article.

When does my device stop working after I cancel?

This depends on when you purchased your device.

If you purchased a bundled plan (June 22, 2026 or later), your device will remain active through the end of your full subscription period. No refund is issued for unused time in the period.

If you purchased your device before June 22, 2026, your device will remain active through the end of your current billing cycle.

Am I eligible for a refund?

If you purchased a bundled plan and it's been 30 days or fewer since your purchase, you're eligible for a full refund of your bundle price. You can process your return directly from your order confirmation email:

1. Locate the confirmation email you received for your purchase
2. Open the order that you’d like to return
3. Tap “Return”
4. Answer the prompts to share the reason for your return
5. Click “Refund” as your return option
6. Choose how you would like to pay for your return shipping label
7. Click “Submit return”

If it has been more than 30 days since your purchase, please note that no refund will be issued for unused time remaining in your subscription period.Please review our Return Policy for full eligibility details!

Looking to pass your device along to someone else?

Once your subscription is cancelled and your final billing cycle has ended, your device can be passed on to a new owner. Find out how here.

Still need help? We're here for you. 

Text us at 404-974-3024 | Call us at 888-483-2645