How do I add a Safe Family device to my existing Greenlight account?

Already a Greenlight family? Great news — you can add a Safe Family device directly to your existing account without creating a new one! 

If you're new to Greenlight and want to sign up for our Greenlight Safe Family plan, see How do I set up my new Greenlight Safe Family device? instead.

Important: If you signed up for Greenlight through a partner institution or promotional offer through your bank, you will not be able to add a Safe Family device to your current plan. See our billing and data subscription FAQs for details.

How do I add a device if I'm on Greenlight Core, Max, Infinity, or Family Shield?

1. Scan the QR code on the back of your device with your smartphone's camera
2. Open the Greenlight app and tap "Sign in" to log in to your account
3. The app will automatically detect your Safe Family device using the QR code you scanned

Tip: If your device doesn't appear automatically, scan the QR code again or manually enter the 13-digit serial number located on the back of your device.

4. When prompted, assign a name and choose a photo or emoji for your device — this is how it will appear on your map in the Greenlight app
5. Tap "Next"
6. Review your plan details on the confirmation screen

Tip: What you see on this screen depends on when you purchased your device. If you purchased a bundled plan, you'll see $0 due today along with your first renewal date and amount — your payment method is saved for renewal only. If you purchased your device before June 22, 2026, you'll see an itemized breakdown of your monthly subscription fee and a prorated amount due at activation.

7. If you already have a payment method on file, tap "Confirm" to complete your device setup. If you need to add a new one, tap "Confirm and add payment method"
8. Tap "Save payment method" to complete your setup

Once confirmed, you'll move on to activating your device! Head to the full getting started guide for the complete setup steps

How do I add another device if I'm already on the Safe Family plan?

If you're already on the Greenlight Safe Family plan and want to add a second or additional device, the process is just as straightforward.

1. Open the Greenlight app and log in to your account
2. From your Safety dashboard, tap the "+" icon
3. Tap "Activate a device"
4. Scan the QR code on the back of your new device, or manually enter the 13-digit serial number
5. When prompted, assign a name and choose a photo or emoji for the new device
6. Tap "Next"
7. Review your plan details on the confirmation screen

Tip: What you see on this screen depends on when you purchased your device. If you purchased a bundled plan, you'll see $0 due today along with your first renewal date and amount. If you purchased your device before June 22, 2026, you'll see your monthly subscription fee and a prorated amount due at activation.

8. Tap "Confirm" to complete your setup, or "Confirm and add payment method" if you need to add a payment method first

Once confirmed, you'll move on to activating your device! Head to the full getting started guide for the complete setup steps

For details on subscription pricing for additional devices, see our Greenlight Safe Family Device: Billing and data subscription FAQs article.

Can I add more than one device to my account?

Absolutely! You can add as many Safe Family devices as you and your family needs. 

Still need help? We're here for you. 

Text us at 404-974-3024 | Call us at 888-483-2645