How does Greenlight collect the monthly fee?

Greenlight charges a monthly subscription fee (plus applicable tax) based on your selected financial plan.

How collection works:

If you have your Greenlight Wallet activated, we try to collect the subscription fee in this order each month:

1. First, we’ll attempt to withdraw the fee from your Greenlight Wallet.
2. If there aren’t enough funds in your Wallet, we’ll try to pull the fee from your connected funding source (like your linked bank account or debit card).
3. If there are no funds available in the Greenlight Wallet or your funding source, we’ll deduct the fee from one of your child’s or older adult’s account balances, in this order:
   • Spend Anywhere spend control
   • Other category spend controls
   • Store-specific spend controls
   • Giving balance
   • General Savings

What if none of those work?

If we’re unable to collect the fee using any of the steps above, your Greenlight Wallet will temporarily show a negative balance until the fees are paid. As soon as you add money to your account, any unpaid fees will be deducted automatically.

If two monthly payments in a row are missed, cardholder cards on the account will be temporarily frozen. Don’t worry — once the outstanding balance is paid, the cards will be reactivated.

What if I don't have my Greenlight Wallet activated?

The process outlined above only applies to accounts with an activated Greenlight Wallet. If your Wallet feature hasn’t been activated yet, your plan is paid by the payment method you chose during registration.

To check which payment method you have on file or to update your payment method details, see How do I change the payment method for my Greenlight plan?

If a payment doesn't go through, we'll retry it four times over eight days. If it still hasn't gone through by then, your account will be deactivated until you can reactivate it and resume your payments.

Still need help? We're here for you.

Text us at 404-974-3024 | Call us at 888-483-2645