How do I set up SOS alerts on my device and on my kids devices?

For SOS alerts* to work for all of your Greenlight account members, each individual must set up their SOS alerts on their own device while logged into their own Greenlight app.

To set up ‘SOS alerts’ on your device:

1. Log in to your Greenlight account on your device 

• Parents:  log in with phone number 
• Kids and Teens: log in with Greenlight username
  Learn how to create a username here 

2. Scroll down on your home dashboard to your ‘Family Safety’ tile 
3. In your Safety dashboard, you’ll see the all features not yet active. Tap ‘Activate’ and follow the flows to activate yourself. Tap ‘Remind’ to send a text to your kids for them to activate. 
4. Tap through the onboarding screens to complete set up 
5. You’re all set! Now you’ll be able to send an SOS alert to 911 and/or any member of your Greenlight account that also has ‘SOS Alert’ set up 

In some app versions+, you will find the ‘Safety’ tab at the bottom of the screen:

1. Log in to your Greenlight account on your device 

• Parents:  log in with phone number 
• Kids and Teens: log in with Greenlight username
  Learn how to create a username here 
  

2. Tap on the ‘Safety’ tab at the bottom of the screen 
3. In your Safety dashboard, you’ll see all the features not yet active. Tap ‘Activate’ and follow the flows to activate yourself. Tap ‘Remind’ to send a text to your kids for them to activate. 
4. Tap through the onboarding screens to complete set up 
5. You’re all set! Now you’ll be able to send an SOS alert to 911 and/or any member of your Greenlight account that also has ‘SOS Alert’ set up 

+App Versions 5.35 or newer

‘SOS Alerts’ is a feature only available on Greenlight Infinity plans.
Learn how to upgrade your account to infinity here 

Please note: all devices must allow Greenlight to ‘always use’ their phone’s location. You can update location-sharing settings in your device settings.

*Requires mobile data or a WiFi connection, and access to sensory and motion data from cell phone to utilize family location sharing, driving reports, SOS alerts and crash detection features. Messaging and data rates and other terms may apply."