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Greenlight Safe Family device: Getting Started Guide

Set Up Your Login and Name Your Device

Now that your Greenlight Safe Family Device has arrived, it’s time to get it set up and personalized for your family!

To begin, scan the QR code on the back of your device using your smartphone’s camera. You’ll be taken to a setup screen where you can either create a new Greenlight account or log in to your existing account. Select the option that applies to you and follow the steps below.

If you’re new to Greenlight:

  1. Tap “Create Account” and follow the on-screen prompts to set up your Greenlight account.
  2. Once your account is created, download the Greenlight app and log in with your new credentials.
  3. The app will automatically detect your Safe Family device using the QR code you scanned.
    • If your device doesn’t appear automatically, simply scan the QR code again or manually enter the 13-digit serial number located on the back of your device.
  4. When prompted, assign a name and choose a photo or emoji for your device — this is how it will appear on your map in the Greenlight app!
  5. Tap “Next”
  6. Tap “Confirm and add payment method” to add a payment method to cover your monthly device connection. 
    • Your device requires a data connection to effectively provide precise GPS location, place alerts for updates, SOS alerts in emergencies, and more.
  7. Tap “Save payment method” to complete your setup and move on to activating your device.

If your family has an existing Greenlight account:

If you’re already subscribed to a Greenlight Safe Family, Greenlight Infinity, or Greenlight Family Shield plan, you can add your new device to your existing family profile. If you need help upgrading your account to one of these plans, check out this article or give our team a call at 888-483-2645.

  1. Open the Greenlight app and tap “Sign in” to log in to your account.
  2. The app will automatically detect your Safe Family device using the QR code you scanned.
    • If your device doesn’t appear automatically, simply scan the QR code again or manually enter the 13-digit serial number located on the back of your device.
  3. When prompted, assign a name and choose a photo or emoji for your device — this is how it will appear on your map in the Greenlight app
  4. Tap “Next”
  5. Tap “Confirm” if you already have a payment method set up from your existing Greenlight account to complete your device set up. Or, tap “Confirm and add payment method” to add a valid payment method to cover your monthly device connection. 
    • Your device requires a data connection to effectively provide precise GPS location, place alerts for updates, SOS alerts in emergencies, and more.
  6. Once confirmed, you will move on to activating your device!

Activating your Greenlight Safe Family device

Now that your login is created and your device connection subscription set up, it’s time to activate your device. To to do this:

  1. Be sure your Greenlight app is open on your phone and that you are logged in. With your device close to your phone, long press the blue button on the top right corner of the device to power on your device. You’ll see a green light appear at the top of the device. If this light does not appear, you may need to charge your device before continuing.
  2. Tap “Next” once you see the green light.
  3. That’s it! It may take a few minutes for your device to pair. While you wait, you can set up place alerts for your device.

Create custom "Place Alerts" for your device

Place alerts are a great way for you to stay connected with your kids, pets, or Elder loved ones. They allow you to receive alerts whenever your Greenlight Safe Family device enters a set area on the map. 

If you already have place alerts enabled on your Greenlight account, all existing alerts will automatically be applied to your new device. You can always adjust these within your place alerts settings!

To create new place alerts or manage existing ones:

  1. Tap “Set up” or “Manage Place Alerts” on your safety dashboard. 
  2. Under “My Places”, you can add details for custom place alerts. Tap “Add a new place”
  3. Type in the place’s address.
  4. Use the slider at the bottom of your screen to adjust the zone that you’d like to set for your place alert. You’ll receive a notification whenever your device enters or leaves the green area of that zone. 
  5. Finally, adjust the toggles for all devices or people on your account so you can decide what kind of alerts you’d like to receive for that place, and for which device or person.
  6. Tap “Save” in the top right corner of your screen.

Want to learn more? Check out our Place Alerts article!

How to add additional family members as viewers of your Safe Family Device’s location

If you are solely subscribed to your device’s subscription plan and (not on Greenlight Infinity or Greenlight Family Shield plans), you may add up to one additional ‘Approver’ with the ability to see your device’s location and place alerts.

To do this:

  1. Tap the “Settings” gear on the top right of your Safety Dashboard.
  2. Tap “Add an approver”
  3. Fill out the appropriate fields to create a login for your approver user. 
  4. When they download the Greenlight app and login with the account details you’ve made for them, this approver user will be able to see location information for all devices on your account, and receive alerts. 

For those on Greenlight Infinity and Family Shield plans, you can add new family members to your account for all purposes (including the ability to see the location of your devices) by:

  1. Tapping the “Settings” gear in the top right corner of your home dashboard
  2. Tap “My Family” and choose the type of family member you’d like to add
  3. Set up their login information 

Understanding your device’s battery life, signal, and location update frequency

To check on the frequency, battery life status, or cellular signal of a device, navigate to the device by tapping its name in the horizontal navigation bar beneath your map view on your safety dashboard. 

You’ll see a white horizontal bar that verifies if your device is ‘Connected’ or not, in addition to providing detailed information on how frequently the device is getting location updates and details on the device’s battery life and the strength of its cell signal. 

By tapping the black “Settings” gear in the top right of this section, you’ll be taken directly to the settings for this device, where you can change the device’s nickname, permissions for what Greenlight family members can see that device’s location, update the location update frequency and more. 

If your device has a particularly low battery or has been disconnected, you’ll see a yellow or red alert at the top of your device view with details on how to troubleshoot. 

Updating the frequency of location updates on your Safe Family device

By default, your device is set to provide an up-to-date location every 5 minutes when it is paired with your Greenlight app! If you would like to get more or less frequent updates, you may adjust the settings for the specific device in your app. 

Keep in mind that more frequently updating the device’s location will drain your device’s battery faster than less frequent updates. 

To adjust the frequency of location updates from your device:

  1. Tap the “Settings” gear at the top right corner of your safety dashboard, then “My family & devices”.
  2. Scroll down to “Safe Family Devices” and select the device you’d like updated settings for. 
  3. Tap “Device tracking.”
  4. Here, you can adjust the frequency of updates you receive from as frequent as every minute to as infrequently as every few hours when location changes or every 24 hours if location does not change.
  5. Select the desired frequency. And that’s it!

Read more about the different frequency options we have available here!

Will my location frequency updates take place right after I change them?

Not immediately. When you adjust your device’s location update frequency in the Greenlight app, the change may take a few hours to fully apply.

If you’d like to force the new frequency setting to take effect right away, you can do so by pressing the power button on your device. However, please note that this same action will also trigger an SOS text alert to your account’s primary contact.

We recommend using this method only if an immediate update is essential.

How to trigger an "SOS alert" from your Safe Family Device

Every Greenlight Safe Family Device includes the ability to send an emergency alert via an SMS text message to the account holder of the connected Greenlight app, so that the app holder can be alerted in a timely manner if the device holder needs help. 

After an SOS alert has been triggered, the device’s location update frequency will automatically switch to Emergency Mode, where the location is updated every minute. This setting will maintain for the next 60 minutes after the alert is triggered, and then revert back to its previous setting. 

To trigger an SOS alert from the device:

  1. Press the blue button on the top of the device once to activate an alert.
  2. You will see the device’s LED light flow green (indicating it is establishing a network connection to send the alert.) 
  3. Once the green LED turns off, that signals a successful connection was made and an alert will be sent to the user of the connected Greenlight app. 

Note: If the LED blinks red, that means the device failed to make a network connection. Wait for the LED to stop blinking before trying to press the blue button again. 

Enabling Fall Detection for your Safe Family Device

When Fall Detection is enabled for your Safe Family Device, designated family members using the connected Greenlight app will receive a push notification alerting them if the device detected a potential fall with its built-in motion sensors. When a fall is detected, these alerts are sent automatically without the need to press the SOS button! 

Please note that while the device is designed to detect significant falls, it is not 100% guaranteed that it will detect every fall, especially if the impact is minimal. When this setting is enabled, the device may also trigger false alerts, such as if it detects sudden rapid movements triggered by, for example, dropping the device or the devices’ user performing rapid movements, like jumping jacks.

To enable fall detection your connected device:

  1. Tap the “Settings” gear at the top right corner of your safety dashboard, then “My family & devices”.
  2. Scroll down to “Safe Family Devices” and select the device you’d like updated settings for. 
  3. Tap “Device tracking.”
  4. Scroll down to “Advanced tracking settings” and toggle on “Fall Detection.”

Enabling “Pet Mode” for your Safe Family Device

Enabling “Pet Mode” on your device allows the device to only track location when footsteps (or paw steps!) are detected, and won’t track pets when they are in moving vehicles. This setting is recommended for pets that wear the device at all times. 

To enable ”Pet Mode” for your connected device:

  1. Tap the “Settings” gear at the top right corner of your safety dashboard, then “My family & devices”.
  2. Scroll down to “Safe Family Devices” and select the device you’d like updated settings for. 
  3. Tap “Device tracking.”
  4. Scroll down to “Advanced tracking settings” and toggle on “Pet Mode.”
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