Kids, Teens, and Parents: How to set up SOS alerts on your device's Greenlight App

For SOS to work for all of your Greenlight family members, all individuals must set up their SOS alerts on their own device while logged in with their own Greenlight log-in.

How to set up SOS alerts on the parents' app and the kids' Greenlight app: 

    1. Log-in to the individual's Greenlight account on the individual's unique device.
      • Parents: Log-in with phone number.
      • Kids and Teens: Log-in with your Greenlight username. (Learn how to create a username here.
    2. Scroll down on your home dashboard to your "Safety" tile with a purple shield icon. 
      • This is your Safety hub - from here you can activate, navigate to, and manage the settings of each safety feature.
    3. Tap the ‘SOS Alert’ tile.
    4. Tap through the onboarding screens to complete set up.
    5. You're all set up! Now you'll be able to send an SOS alert to 911 and/or any member of your Greenlight account that also has 'SOS Alert' set up for their Greenlight account on their unique device. 

 'SOS Alerts' is a feature only available on Greenlight Infinity plans. To learn how to upgrade your account to Infinity, click here.

Please note: all devices must be  set to allow Greenlight to ‘Always use’ their phone’s location. This can be done within ones' device settings.


If you still have further questions please either:

Text us at 404-974-3024


Call us at 888-483-2645

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