How do I set up SOS alerts on my mobile device and on my family’s devices?

SOS alerts can be sent from the Greenlight app or from a Greenlight Safe Family device, depending on your plan and your family’s setup. The steps below will walk you through setting up SOS alerts for your app!

Before you start

SOS alerts* must be set up on each individual device. For SOS alerts to work for everyone on your Greenlight account, each family member needs to turn on and complete SOS alert setup from their own device while logged into their own Greenlight app.

Steps to set up SOS Alerts on your mobile device

1. Log in to the Greenlight app on your device.
   • Primary Accountholder and Authorized Approvers: Use your phone number to log in
   • Kids and Teens: Use your Greenlight username or phone number
     Need to set up their login? Learn how here.
   • Older Adults: Log in with your phone number and password
2. Tap the "Safety" tab at the bottom of the screen
3. In your Safety Dashboard, find the features that haven’t been activated yet.
   • Tap "Activate" to turn on SOS Alerts for yourself
   • Tap "Remind" to send a text reminder to your kids or older adults so they can activate the feature on their own device
4. Tap through the onboarding screens to finish setup
5. You’re all set! Now you’ll be able to send an SOS alert to 911 and/or any member of your Greenlight account that also has "SOS Alert" set up

A Few Things to Keep in Mind

• SOS alerts are available through the Greenlight app with the Greenlight Infinity and Greenlight Family Shield plans. Learn how to upgrade your plan here.
• The Greenlight Safe Family plan also includes SOS alerts, which are sent using the Greenlight Safety Device. Learn more about our Safety device here!
• To make sure SOS alerts from your Greenlight app work correctly, your device’s location settings must be set to “Always Allow” for the Greenlight app. You can adjust this in your phone’s settings.

*Requires mobile data or a WiFi connection, and access to sensory and motion data from cell phone to utilize family location sharing, driving reports, SOS alerts and crash detection features. Messaging and data rates and other terms may apply."