Your Safe Family Device requires a data subscription plan for your device to track location and provide alerts. When you cancel your device’s subscription, your device will continue to work until your final billing cycle has ended.
If you no longer wish to use your device, you may cancel your data subscription by following the steps below:
- Navigate to the profile for the device that you’d like to cancel service on your Device page/ Safety dashboard.
- Tap the Settings gear on the top right corner of the “Safe Family Device” module (the module that shows frequency, battery, and signal strength details.)
- On the “Device settings” screen, scroll down to “Cancel device subscription.”
- Follow the prompts to continue the cancellation of your device’s data plan.
Your device will continue to work through the end of your next billing cycle, at which point it will no longer provide location updates unless your subscription is reactivated.
Important: If your Safe Family Device is associated with a Greenlight account and that account is fully cancelled, the device will be immediately deactivated — regardless of where you are in your billing cycle. If you're looking to close your Greenlight Safe Family account completely, see this article.
Am I eligible for a refund?
If you'd like to request a refund for your Safe Family device or data subscription, please review our Return Policy for full eligibility details. To request a refund, reach out to our support team directly, we're happy to take a look at your situation!
Looking to pass your device along to someone else?
Once your subscription is cancelled and your final billing cycle has ended, your device can be passed on to a new owner. Find out how here.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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