Getting your family set up on Family Hub is simple — it starts with a one-time device purchase, and from there you choose the plan that fits your family best! Here's everything you need to know.
WHAT WE'LL COVER
What's the difference between monthly and annual billing?
I'm gifting a Family Hub — how does that work?
I'm already a Greenlight customer — what happens?
I have a Greenlight Safe Family Device plan — what changes?
What payment methods are accepted?
How do I view or manage my plan?
How do I upgrade to Family Hub Plus?
How do I cancel my Family Hub Plus subscription and downgrade?
How do I close my Family Hub account completely?
Where can I buy a Family Hub?
Family Hub is available exclusively through the Greenlight Shopify store — that's where you'll find both the 10.1-inch and 15.6-inch models, current pricing, and the option to bundle your device with a Family Hub Plus annual plan. Head to the store to find the right fit for your family!
What plans are available?
Your Family Hub plan depends on whether you're new to Greenlight or already part of the Greenlight family.
New to Greenlight
Welcome! When you create your new Greenlight account, you'll pick the plan that works best for your household during Family Hub setup:
Family Hub Free — a great starting point at no ongoing cost. Your family gets the shared calendar, chores with star rewards, to-do and grocery lists, Photos & Screensaver Mode, AI calendar auto-tagging, and Level Up.
Family Hub Plus — everything in Free, plus even more for busy families: the AI voice assistant ("Hey Greenlight"), the AI text assistant, AI email-to-calendar, and full Family Safety features. Available monthly or annually.
Not sure which plan is right for you? Check out Which Family Hub features come with my plan? for a full side-by-side comparison!
Already a Greenlight customer
Great news — if you're already on a Greenlight financial plan (Core, Max, Select, Infinity, Family Shield, or any Select variant), your Family Hub features are already included in your plan at no extra charge! You won't need to pick a new plan during setup. See "I'm already a Greenlight customer — what happens?" below to see exactly what's waiting for you.
What's the difference between monthly and annual billing?
Monthly — billed automatically each month on the same date your plan activates. Easy and flexible!
Annual — the full year is charged when you purchase your device bundle from the Greenlight Shopify store, and your plan kicks in as soon as you finish Hub setup.
Good to know: If you bundled the annual plan with your device and the charge doesn't go through at activation, Greenlight will retry for up to one week. If it still doesn't process, your account will automatically move to Family Hub Free so your family's Hub keeps working.
I'm gifting a Family Hub — how does that work?
Family Hub makes a wonderful gift! When buying a device + annual plan bundle from the Greenlight Shopify store, just check "This is a gift" at checkout. Here's how the magic happens:
- The plan is tied to the device itself — not your account — so it's truly theirs
- When the recipient powers on their Hub and goes through setup, the plan activates automatically and they'll see: "Your annual plan has been started!"
- You'll get a "Your gift is on the way!" confirmation email
- The recipient won't get any emails before the Hub arrives — the plan is a built-in surprise they'll discover during setup!
No promo codes needed — the plan is tied to the device's serial number and everything activates seamlessly.
I'm already a Greenlight customer — what happens?
Welcome to the Family Hub family! As an existing Greenlight customer, you will receive an email, push notification, or in-app message inviting you to purchase your very own Family Hub. By using the link from our message and starting your Family Hub order, your discount will be automatically applied to your Shopify cart during checkout. No additional code needed!
Please note that you must access our shop to purchase your Family Hub from the message you receive from us in order to receive the discount.
When you set up your Hub, you'll skip the plan selection step entirely. Your Family Hub features are already included in your existing Greenlight plan at no extra charge, and you'll see a confirmation screen during setup showing exactly what's available to you.
To see a full breakdown of which features come with your plan, visit Which Family Hub features come with my plan?
I have a Greenlight Safe Family Device plan — what changes?
If you have a standalone Safe Family Device plan without a full Greenlight financial account, you'll choose a Family Hub plan (Free or Plus) during your Family Hub setup. The great news is your Safe family Device keeps working no matter which Family Hub plan you go with!
When does billing start?
Device: Charged at checkout when you place your order.
Family Hub Plus (monthly): Billing starts once you activate your Family Hub and renews automatically each month on the same date.
Family Hub Plus (annual): The full annual amount is charged at device purchase. Your plan activates the moment you finish Family Hub setup.
What payment methods are accepted?
You can pay using a credit card, debit card, PayPal, or Venmo account — whichever works best for you!
How do I view or manage my plan?
Everything plan-related lives in the Greenlight mobile app. From your Family Hub, tap the settings gear icon in the navigation bar and then tap "Plans" — you'll see a QR code to scan with your phone that takes you straight to your Greenlight app.
How do I upgrade to Family Hub Plus?
- From your Greenlight app, tap the Settings gear
- Tap "Plan" or “Account” (if you have a Safe Family device)
- Select “Family Hub +” and tap “Upgrade now”
- Confirm or add your payment method
- Tap “Next” to set up the rest of your new features
Your Plus features turn on right away — enjoy!
How do I cancel my Family Hub Plus subscription and downgrade?
You can cancel your Family Hub Plus subscription anytime through the Greenlight app to downgrade your account to our Family Hub Free plan. Plan changes can't be processed from the Hub itself or with our support team directly.
- From the Greenlight app and tap the Settings gear
- Tap “Account”
- Find your current plan and tap "Change" — this is where you'll switch from Family Hub Plus to Family Hub Free, which cancels your paid subscription
- Select “Family Hub Free” and tap “Downgrade”
- Review the features that you will lose access to and tap “Downgrade”
If you purchased an annual plan through Shopify, cancellation may need to be managed through your Shopify purchase confirmation. Greenlight Support is happy to help if you're not sure — just give us a call or send a text.
What happens after I cancel my Family Hub Plus plan and downgrade?
Your Family Hub keeps right on going — it'll switch over to Family Hub Free and your family's day-to-day experience stays intact minus a few features.
Here's what changes and what doesn't:
- You keep: the shared calendar, chores, lists, Photos & Screensaver Mode, AI calendar auto-tagging, and Level Up
- You lose at the end of your billing period: the AI voice assistant ("Hey Greenlight"), AI text assistant, AI email-to-calendar, and full Family Safety features
- Always stays on your device: family profiles, calendar connections, and photos
Your Plus access stays active until the end of your current billing period — no abrupt cutoffs. And your plan is tied to your Greenlight account, not the physical device, so if you ever factory reset or set up a new Hub, everything restores once you sign back in.
How do I close my Family Hub account completely?
To completely close your Family Hub account (not just downgrade to our Free plan), please give our customer support team a call at 888-483-2645. We will be able to help close your Family Hub account for you on our end.
For information on returns, check out this article. For warranty and damaged device claims information, visit this article.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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