Getting your family set up on Family Hub is simple — it starts with a one-time device purchase, and from there you choose the plan that fits your family best! Here's everything you need to know.
WHAT WE'LL COVER
What's the difference between monthly and annual billing?
I'm gifting a Family Hub — how does that work?
I have a Greenlight Safe Family Device plan — what changes?
What payment methods are accepted?
How do I view or manage my plan?
Can I switch between monthly and annual billing for Family Hub Plus?
How do I upgrade to Family Hub Plus?
How do I cancel my Family Hub Plus subscription and downgrade?
How do I close my Family Hub account completely?
Where can I buy a Family Hub?
You can purchase our Family Hub device in our Greenlight Shopify store! Both the 10.1-inch and 15.6-inch models are available and you can purchase the device on its own or bundle it with a Family Hub Plus annual plan at a discounted rate!
Our 15.6-inch models are also available for purchase of the device only on Amazon and you can choose monthly billing or annual billing during registration if you decide to sign up for our Family Hub Plus plan. Head to the store to find the right fit for your family!
What plans are available?
Your Family Hub plan depends on whether you're new to Greenlight or already part of the Greenlight family.
New to Greenlight
Welcome! When you create your new Greenlight account, you'll pick the plan that works best for your household during Family Hub setup:
Family Hub Free — a great starting point at no ongoing cost. Your family gets the shared calendar, chores with star rewards, to-do and grocery lists, Photos & Screensaver Mode, AI calendar auto-tagging, and Level Up.
Family Hub Plus — everything in Free, plus even more for busy families: the AI voice assistant ("Hey Greenlight"), the AI text assistant, AI email-to-calendar, and full Family Safety features. Available monthly or annually.
Not sure which plan is right for you? Check out Which Family Hub features come with my plan? for a full side-by-side comparison!
Already a Greenlight customer
Great news, if you're already on a Greenlight financial plan (Core, Max, Select, Infinity, Family Shield, or any Select variant), your Family Hub features are already included in your plan at no extra charge! You won't need to pick a new plan during setup.
To see a full breakdown of which features come with your plan, visit Which Family Hub features come with my plan?
What's the difference between monthly and annual billing?
Monthly — billed automatically each month on the same date your plan activates. Easy and flexible!
Annual — billed automatically once a year on the same date your plan activates. You can choose annual billing when you select Family Hub Plus during registration, or you can buy a device + Family Hub Plus annual bundle from our Shopify store and have your first year included with your device order.
Good to know: If you bundled the annual plan with your device and the charge doesn't go through at activation, Greenlight will retry for up to one week. If it still doesn't process, your account will automatically move to Family Hub Free so your family's Hub keeps working.
I'm gifting a Family Hub — how does that work?
The Family Hub makes a wonderful gift! Here's what to know before you buy so everything goes smoothly for the lucky recipient. To start your purchase, check out our Shopify store.
Bundle (device + annual plan): If you decide to buy them a bundle, they'll have everything they need to get started right out of the box! Just keep in mind that your payment method will be tied to their subscription going forward. If they want to take over billing down the road, they can update their payment method anytime in their account settings. Easy!
Device only: If you decide that you’d only like to gift them the Family Hub device itself, they'll pick and set up their own plan when they activate the Hub. A great option if you'd rather let them choose what works best for them and not be tied to their subscription!
I have a Greenlight Safe Family Device plan — what changes?
If you have a standalone Safe Family Device plan without a full Greenlight financial account, you'll choose a Family Hub plan (Free or Plus) during your Family Hub setup. The great news is your Safe family Device keeps working no matter which Family Hub plan you go with!
When does billing start?
Device: Charged at checkout when you place your order.
Family Hub Plus (monthly): Billing starts once you activate your Family Hub and renews automatically each month on the same date.
Family Hub Plus (annual): Billing starts once you activate your Family Hub and renews automatically each year on the same date. If you purchased a device + Family Hub Plus annual bundle from our Shopify store, your first year was already charged with your device order.
What payment methods are accepted?
You can pay using a credit card, debit card, PayPal, or Venmo account — whichever works best for you!
How do I view or manage my plan?
Everything plan-related lives in the Greenlight mobile app. From your Family Hub, tap the settings gear icon in the navigation bar and then tap "Plans" — you'll see a QR code to scan with your phone that takes you straight to your Greenlight app.
Can I switch between monthly and annual billing for Family Hub Plus?
Your billing schedule is set when you choose Family Hub Plus, so it can't be switched later. If your plan isn't the right fit, you can cancel your Family Hub Plus anytime.
How do I upgrade to Family Hub Plus?
- From your Greenlight app, tap the Settings gear
- Tap "Plan" or “Account” (if you have a Safe Family device)
- Select “Family Hub +” and tap “Upgrade now”
- Confirm or add your payment method
- Tap “Next” to set up the rest of your new features
Good to know: Depending on your account, you may see monthly billing or annual billing when upgrading to Family Hub Plus. Whichever option appears is the one available for your plan!
Your Plus features turn on right away — enjoy!
How do I cancel my Family Hub Plus subscription and downgrade?
You can cancel your Family Hub Plus subscription anytime through the Greenlight app to downgrade your account to our Family Hub Free plan. Plan changes can't be processed from the Hub itself or with our support team directly.
- From the Greenlight app and tap the Settings gear
- Tap “Account”
- Find your current plan and tap "Change" — this is where you'll switch from Family Hub Plus to Family Hub Free, which cancels your paid subscription
- Select “Family Hub Free” and tap “Downgrade”
- Review the features that you will lose access to and tap “Downgrade”
If you're on an annual plan, you can downgrade in the Greenlight app using the steps above. If your annual plan came as part of a device bundle from our Shopify store, cancellation may need to be managed through your Shopify purchase confirmation. Greenlight Support is happy to help if you're not sure — just give us a call or send a text!
What happens after I cancel my Family Hub Plus plan and downgrade?
Your Family Hub keeps right on going — it'll switch over to Family Hub Free and your family's day-to-day experience stays intact minus a few features.
Here's what changes and what doesn't:
- You keep: the shared calendar, chores, lists, Photos & Screensaver Mode, AI calendar auto-tagging, and Level Up
- You lose at the end of your billing period: the AI voice assistant ("Hey Greenlight"), AI text assistant, AI email-to-calendar, and full Family Safety features
- Always stays on your device: family profiles, calendar connections, and photos
Your Plus access stays active until the end of your current billing period (monthly or annually) — no abrupt cutoffs. And your plan is tied to your Greenlight account, not the physical device, so if you ever factory reset or set up a new Hub, everything restores once you sign back in.
How do I close my Family Hub account completely?
To completely close your Family Hub account (not just downgrade to our Free plan), please give our customer support team a call at 888-483-2645. We will be able to help close your Family Hub account for you on our end.
For information on returns, check out this article. For warranty and damaged device claims information, visit this article.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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