Greenlight charges a subscription subscription fee (plus applicable tax) based on your selected financial plan. Depending on your plan, that's billed either monthly or once a year with an annual subscription.
How does collection work for a monthly subscription plan?
If you have your Greenlight Wallet activated, we try to collect the subscription fee in this order each month:
- First, we’ll attempt to withdraw the fee from the designated payment method for your Greenlight plan subscription. This can be your Greenlight Wallet or an alternative payment method.
- If there aren’t enough funds in your Wallet, we’ll try to pull the fee from any other connected payment methods
- If there are no funds available in the Greenlight Wallet or your other payment methods, we’ll deduct the fee from one of your child’s or older adult’s account balances, in this order:
- Spend Anywhere spend control
- Other category spend controls
- Store-specific spend controls
- Giving balance
- General Savings
What if none of those work?
If we’re unable to collect the fee using any of the steps above, your Greenlight Wallet will temporarily show a negative balance until the fees are paid. As soon as you add money to your account, any unpaid fees will be deducted automatically.
If two monthly payments in a row are missed, cardholder cards on the account will be temporarily frozen. Don’t worry — once the outstanding balance is paid, the cards will be reactivated.
How does collection work for an annual subscription?
On an annual plan your subscription fee is charged once for the whole year, on the day your plan starts and again each year when it renews. You'll pay the same amount at renewal as you did the first time.
Your Greenlight Wallet is never taken into a negative balance to cover an annual subscription fee.
What if my annual payment doesn't go through?
If your annual fee payment doesn't go through, we'll retry to collect the payment four times over eight days.
If we’re still unable to collect it, we'll move you to a monthly subscription on the same plan, so you keep every feature you have today! We'll void your annual subscription charge and charge the monthly fee instead, which will leave your Greenlight Wallet balance negative until you’re able to update your payment method to cover the fee. From there, your monthly subscription fee collection will follow the process above.
What if I don't have my Greenlight Wallet activated?
The process outlined above only applies to accounts with an activated Greenlight Wallet. If your Wallet feature hasn’t been activated yet, your plan is paid by the payment method you chose during registration.
To check which payment method you have on file or to update your payment method details, see How do I change the payment method for my Greenlight plan?
If a payment doesn't go through, we'll retry it four times over eight days. If it still hasn't gone through by then, your account will be deactivated until you can reactivate it and resume your payments.
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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