How can I dispute a charge on my Greenlight account?

If you would like to dispute a purchase, please call our support line at your earliest convenience at 888- 483-2645 (this number is located on the back of your Greenlight Card), or send us a message at support@greenlight.com. We will then provide a form for you to file an official dispute and will notify you of any further steps to move forward.

How do I get more information after filing a dispute?

Once you file your dispute, you will receive a message via email or mail within 90 business days to update you on the status of your claim, which is the standard amount of time a merchant is given to respond to a dispute.

If you want to check on a dispute at any time, please feel free to call us at 888-483-2645 (this number is located on the back of your Greenlight Card), or send us a message at support@greenlightcard.com.

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