Your Family Hub's settings give you full control over how your device looks, behaves, and connects — all in one place! Your Settings page is organized into five tabs, and parents can manage them at any time, utilizing their PIN for certain settings. However, no PIN is required just to open the Settings page on your Hub.
To get there, tap the Settings gear icon within the navigation bar on your Family Hub.
WHAT WE'LL COVER
Device tab
The Device tab is where you manage everything related to your Family Hub's hardware and system behavior.
Brightness — drag the slider to adjust the screen brightness to your preference. Toggle "Auto dim" on and your Hub will automatically dim the screen when the room gets dark, helping it blend naturally into your home at night
Volume — drag the slider to adjust speaker volume. Toggle "Keyboard clicks" on or off depending on whether you’d like a little auditory feedback while typing
Mute Microphone — toggle this on to turn off the AI Voice assistant. When muted, the “Hey Greenlight" wake word will not trigger a response, so the AI assistant will only respond when you tap it, solely utilizing the AI text assistant feature. For more information on the AI Assistant, check out this article.
WiFi — tap to view the list of networks available for your Family Hub and to connect to a new Wi-Fi network. For troubleshooting help, click here.
Display preferences — tap to adjust:
- Time format: 12-hour or 24-hour (default: 12-hour)
- Timezone preference
- Temperature: Fahrenheit or Celsius (default: Fahrenheit)
System — tap to open the system panel, where you can:
- Check for and install software updates
- View your current software and firmware version and last updated date
- Check your battery level (10.1-inch model)
- Perform a “Factory reset”
For more on updates, visit How do software updates work on my Family Hub? For more on factory resets, visit this article instead.
Family tab
The Family tab is where you manage your household and family member information.
[Family Name] Family — tap to view and edit your household name. Your home address and Family Hub email address are shown here too, but they're read-only. You can update your address within your account settings in the Greenlight app.
PIN — Parents can tap to open a QR code you can scan with your mobile device to change your admin PIN in the Greenlight app. For everything about the PIN, visit How does the PIN work on Greenlight Family Hub?
Family Members — view all your family members and manage their profiles. For full steps, visit this article.
Screen Saver tab
The Screen Saver tab controls your Family Hub’s Screen Saver settings. This is what and how your Hub displays when it's not actively being used.
For a full walkthrough of all the options, check out this article.
Plans tab
The Plans tab shows your current Greenlight plan. Tap the QR code to scan with your mobile device and manage your plan in the Greenlight app — all plan changes happen there, not on the Hub. Click here for the full steps.
Help & Support tab
The Help & Support tab is your quick path to getting help whenever you need it:
- Knowledge base — scan the QR code to open the Greenlight Help Center on your phone.
- Get support — you can locate our Greenlight support team’s phone number and text number for help with all things Family Hub related and more!
Still need help? We're here for you.
Text us at 404-974-3024 | Call us at 888-483-2645
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