Infinity

Getting started

• How much does the Greenlight Infinity plan cost? What's included with the plan?
• Infinity & Family Safety 101: Getting Started
• How do I earn 5% on savings?
• How do I set up crash detection on my device and my family's devices?
• How do I set up location sharing on my device and on my family’s devices?
• How do I set up SOS alerts on my device and on my family’s devices?

Driving Safety: Driving reports, alerts, and crash detection

• Driving Snapshot Email: What is it? How to do I receive it? Why have I stopped receiving it?
• What are real-time trips alerts, how do they work, and how do I adjust their settings?
• How are scores, unsafe actions, and driving snapshot data determined for my family’s trips and drives?
• What are Driving Reports, how do they work, and how do I set them up or change my settings?
• I got a crash detection alert when no one was in a crash. What happened?
• Why was my car crash not detected?

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Family Location Sharing

• How can I see my family member’s location?
• Who can see my location through the Greenlight app?
• How do I stop sharing my location with a family member?
• What does Greenlight do with location data that was collected from my device?
• Why can I not see my family member’s location?
• Why am I seeing an outdated location when viewing a family member’s location?

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SOS Alerts

• What happens if I can’t confirm an alert in the app, or unable to answer the phone after sending an alert?
• Why can’t I send an SOS alert to my child?
• Who will receive my SOS alerts?

Permissions & Privacy

• How does Greenlight protect my personal data?
• Does Greenlight sell personal information collected via the safety features?
• What data is shared with 911 in case of a crash or an SOS alert?
• Can my auto insurance company access my driving data, or be notified of crashes?