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My Account

  • How can I download my account statements?
  • Can children within the same family send or request money from each other?
  • Is there a free trial?
  • Is money transferred or loaded into a Greenlight account going to be considered taxable?
  • Do Greenlight fees include sales tax?
  • How can I get help regarding the Member Deals discount I want to purchase or have already purchased?
  • I saw new discounts offered in my Greenlight app! What are they and how can I take advantage?
  • Feature requests
  • Select a form link below to complete your request
  • Why is my account Out of Balance?
  • How do I transfer funds back from my child or older adult’s account to my Greenlight Wallet?
  • Buy a subscription for another family
  • How does Greenlight collect the monthly fee?
  • How do I update my Greenlight app?
  • How do I view my funding history?
  • What fees are associated with Greenlight?
  • How many children can I add to my Greenlight Account?
  • How can I dispute a charge on my Greenlight account?
  • How do you use my personal information?
  • Why am I being asked to verify my identity?
  • What do I do if I get a new phone or phone number?
  • My child doesn’t have a phone number, how can they log in to see Greenlight?
  • How do I update my account information?
  • What is a "settlement overage" or "force post"?
  • Why am I not receiving alerts and notifications from Greenlight?
  • How do I refer a friend to Greenlight?
  • How do I change my password?
  • How do I add (or remove) a child to ( or from) my Greenlight account?
  • How do I set or change my child or older adult’s dashboard image?
  • How can my child or older adult view their Greenlight account? Is there an app for them?
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© 2025 Greenlight Financial Technology, Inc. Patents Pending. The Greenlight card is issued by Community Federal Savings Bank, member FDIC, pursuant to license by Mastercard International.

© 2025 Greenlight Investment Advisors, LLC (GIA), an SEC Registered Investment Advisor provides investment advisory services to its clients. Investing involves risk and may include the loss of capital.

The reference to SEC registration does not imply that the SEC has endorsed or approved the qualifications of GIA or its respective representatives to provide any investment services described on this site or that GIA has attained a level of skill or training.